Advanced DermatologyReviews of advancedderm.com

While the PA-C that I saw was helpful, the office staff and experience was extremely unprofessional. By far one of the worst customer service experiences I have ever experienced. Upon checking in for my appointment, the front desk staff lost my personal ID and insurance card. I was provided the office managers contact information to inquire about reimbursement for replacement of the lost items and despite several phone calls, voicemails and messages, I still have not received a call back regarding this issue, months later. I even requested assistance from the finance department, and they too have been unable to connect me with the office manager to be reimbursed for my lost items.

While the practitioners that I've had were good, operationally their office appears inept. Issues: 1. It took two phone calls and about an hour in order to book an appointment through their off-site phone service. 2. Their automated service instructs you to call their office, with any problems, but there's no phone number offered for this path and their office manager's voicemail ( if call center forwarding works) offers to call back in a day or so. Based on their handling of phone calls, the patient/customer is not important. 3. There are Daily robotic phone calls to confirm your appointment. Conclusion: Check out other reviews! My experience appears common. If you like dealing with automated operations that will likely hose up your valuable time & ignore office operation problems that develop, you've found the medical office of your dreams.

My problem with Advanced Dermatology is their change in payment procedures. When I went to check-out, I had a $35 copay. When I offered a credit card to pay, I was told that I would be assessed an additional 3% of the copay amount. Apparently, this is to offset the fee that Advanced Dermatology is charged by credit card companies. So I offered to pay cash. But I was told that they do not accept cash. You can pay by credit card, check or debit card. Since I don't carry checks with me and do not have a debit card, my visit cost me 3% more. My advice to any customer of Advanced Dermatology is to ask them to bill you for the copay so that you can pay by check and avoid the extra charge.

My former dermatologist sold her practice to Advance Dermatology back in the mid-late 2000. I had loved the practice. Once Advanced Dermatology took over, the scheduling of appointments is unnecessarily complicate. No one can ever answer, they always have to call back in 24 hrs. You can never speak to the front desk of you local doctor's office. It really stinks. The doctors are not the problem, it is the micromanaging ot the way to actual speak to a human being. Also, they always try to schedule me with a Nurse Practioner when I want my doctor. I have about had it with them. Also they do not have a call back reminder system about appointments or email or text option to remind me of my appointment. I am old so that is important to help me be AT my appointment. I will be looking elsewhere

I had an appointment with Advanced Dermatology in San Marco in July for what was determined to be two pilar cysts on my scalp. It was recommended that the two pilar cysts be surgically removed. Requests were forwarded to the surgical scheduling department for two appointments to be made for the two separate cyst removal. At that time, the scheduling department gave me one surgical appointment date in October. I was told that the November calendar was not available. From there it became a cat and mouse chase with me calling Advanced Dermatology several times over and over leaving voice mail after voice mail trying to secure a second surgical appointment. Apparently, when the November surgical scheduling calendar became available, the scheduling team neglected to secure a surgery date and time for a second surgical appointment on my behalf. They allowed my need for a second surgical appointment to fall through the cracks. Many phone calls later and more voice messages after voice messages, I now have a second surgical pilar cyst removal appointment in December. The Advanced Dermatology surgical scheduling department could improve their attention to detail instead of putting the burden on the patient to make call after call after call after call after call to rectify what should have been their professional approach to assuring that the patient had two surgical appointments secured. I am extremely disappointed with Advanced Dermatology's lack of professionalism and follow through on the patient's behalf.

I strongly urge you to steer clear of this facility, specifically if your appointment is with Reeli Reanu. My experience was nothing short of a nightmare. Reanu's unprofessionalism and lack of bedside manner were glaringly apparent from the start. She seemed in a hurry to get rid of me, barely listening to my concerns and offering one treatment option that required additional approvals. Unfortunately, she couldn't even get the paperwork right and ended up falsifying information about the exams she supposedly conducted. My condition is not life threatening, but if I were dealing with something more severe, I wouldn't trust her with it. Her incompetence is not just a personal inconvenience; it has serious implications for patient care. The entire office seems to be suffering because of her deficiencies. Although the office manager was somewhat decent, addressing my concerns only led to Reeli banning me from the practice. This happened despite my need for in-office treatments after multiple ER visits. Save yourself the trouble and avoid this place. There are plenty of competent dermatologists nearby who genuinely care about their patients. Don’t waste your time or money on this underperforming establishment.

Dr youngmann is only interested in money , takes no time with you , only wants to see what insurance you have so he can do more tests !!! RIPOFF!!! Do yourself a favor go somewhere else read the reviews

Terrible. No one picks up the phone or returns calls. My daughter is 14 and having issues to her medicine. I called for two days to get an appointment and speak with a nurse/Dr. about her symptoms and no one called me back. I ended calling the emergency line on 6/8/24 at 9:02pm and the on call Dr. was rude, unhelpful, and provided zero guidance. With so many other practices in the DMV area, if you are reading this please find another place. Don’t waste your time here.