Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
348 reviews
ADV.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are the makers of truly audiophile earphones, headphones and speakers designed for musicians, using only the premium materials and the latest technologies.
ADV. (adv-sound.com) has 348 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
348 approved reviews, newest moderated first
Best sound company out there. Custom ear tips are the bomb and they have serious audiophile product to fit any budget. I snap up everything I can afford the moment it hits market. Give them all your money.
By Benjamin K.
Response from ADV.· Jun 12, 2023
You've made our day Benjamin, thank you!
The fitment and quality of the product is excellent and standing up to the test
By Jonathan H.
Response from ADV.· Jun 12, 2023
Thank you Jonathan!
Love the pink color and the memory foam material. These feel much more comfortable and stay in your ears longer than the silicone ones that come with the airpods.
By Samantha N.
Response from ADV.· Jun 12, 2023
Thank you so much Samantha, glad to hear!
The ear impressions are really comfortable and I can wear them for a long time. They really enhance the sound by blocking noise. I would like to have received more detailed instructions to insert the custom buds into my ears. I had to use trial and error to figure out the optimal way to insert them.
By Miguel L.
Response from ADV.· Apr 13, 2023
Thank you Miguel! We have forwarded your experience to our team so that we can improve and implement an informative guide for our future customers. Kind regards, Jane from Customer Services
Customer support has long lead times before providing repetitive canned responses, ultimately leading to no resolution for poorly fitting custom IEM tips, as well as intermittent earbud sound cut. They have not taken responsibility over product quality issue in the 3 weeks since initial contact. I’ve withheld my review long enough to assure that it is in fact an issue being ignored, and other consumers should be informed of this experience.
By Michael T.
Response from ADV.· Apr 13, 2023
Hello Michael, Thank you for letting us know and we truly apologize for the poor experience you have had. We do want to make it right by you and our team has sent you an email. Kindly help check your inbox and we look forward to hearing from you. Thank you, Jane from Customer Service
DO NOT BUY!! Cheap quality and horrible customer service.
By Joshua H.
Response from ADV.· Apr 11, 2023
Hello Joshua, We're very sorry to hear your experience. Could you kindly let us know on which communication platform our team has conversed with you? We were not able to find any history from our email or store chat, and if there were any missed messages we would like to extend our sincere apologies and address any problems you might be experiencing. We will also send you an email. Kindly lookout for an email coming from the address, [email protected]. Thank you, Jane from Customer Services
Great company/product. My Airpods Pro 2 are so much better and more comfortable.
By Joseph D.
Response from ADV.· Apr 11, 2023
Thank you for the kind words Joseph! Please feel free to reach out to us if you have any questions at [email protected]. Best regards, Jane from Customer Services
These are not as comfortable as the apple ones. kept falling out of my ears. Tried all tip sizes
By Brandon C.
Response from ADV.· Apr 6, 2023
Hi Brandon, Thank you for letting us know your experience. If you haven't already, please squeeze the foam tips first, then insert them into your ears and hold until the memory foam expands to the shape of your ears. If large size is still not giving you a tight seal, you may need an XL size. Please get in touch with our team at [email protected] so that we can help. Best regards, Jane from Customer Services
