Good
Good customer service
By Thuvarakan
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
180 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
AdRoll is a multi-channel advertising platform built for growth-minded marketers. With powerful AI, flexible campaign tools, and seamless integrations, AdRoll helps mid-sized businesses turn complexity into clarity and clicks into customers. The AdRoll platform delivers full-funnel performance through integrated advertising, cross-channel attribution and audience insights, supporting marketers across industries including ecommerce, technology, financial services, education, and more. For B2B teams, AdRoll ABM extends these capabilities with account-based precision, multi-touch campaigns, and real-time buyer intelligence. Backed by nearly 20 years of data and award-winning support, AdRoll enables marketing teams to advertise smarter, move faster, and achieve more, all from one place.
AdRoll (adroll.com) has 180 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 21 reviews with 4 stars · Clear filters
Good customer service
By Thuvarakan
Responsive email support. Unhelpful messages re disallowed ads without explanation and now my account is suspended and I havent even got started .
By Grant W.
Response from AdRoll· Dec 13, 2022
Thank you kindly for sharing the positive experience you're having with our support team!
Really helpful guidance from Anna - helped us get our small campaigns in better shape and helped me understand some of the fundamentals of display advertising. As it turns out, after a trial period, AdRoll is probably not yet what we need in terms of an advertising partner. Our small business just doesn't have the audience size yet to make the most of its retargeting. We're now going to explore different platforms to get a better baseline and then look at coming back to AdRoll to focus on retargeting.
By Owen
Response from AdRoll· Dec 13, 2022
Thank you so much for your feedback! It's great to learn about your positive experience with Anna. While we're known for our retargeting technology, AdRoll helps brands reach new target shoppers, too! Check out this blog post for a breakdown of how our Brand Awareness solution works to bring new traffic to your site: https://www.adroll.com/blog/how-to-boost-brand-awareness-with-adroll
The platform is sometimes not really usable, yet the assistance via chat and email is really good and helpful!
By Anna
AdRoll has made it simple to consolidate display campaigns across multiple publishing networks, and we've been really happy with the account support we've received from Carson specifically. He consistently provides thoughtful ideas to scale our campaigns within the context of our business objectives, seasonality, and performance history.
By K M.
Nice software + Dashboards, sometimes bad translations but growing well.
By Melvin
Adroll is a great platform, simple to use with a good interface to easily analyse results. Serena our account manager is very knowledgeable and helpful.
By Leah
AdRoll is great! It's has increased return visits, conversion rates, improved ROI, lowered cart abandonment while also bringing in new customers to the company! I highly recommend this app for any online retailer who needs help retaining customers and wants to increase their conversions!
By Bruce