AdhdrighttochooseReviews of adhdrighttochoose.com

Terrible, really assessment, aftercare, appointment always run late, if you then miss is by 5 mins as you can’t wait for over an 1 hour you then get a missed appointment, impossible to get hold off on the phone, really hard to re book and move appointments. Would avoid at all costs.

My GP referral, right to chose, initial appointment/assessment and return of the assessment was extremely quick. Took me 12 weeks start to finish. However, this is where I simply have to be honest that I would absolutely not recommend this clinic for anything else apart from diagnosing. There is no continuity of care - I have seen 3 different health professionals who I have had to repeat information to multiple times. The admin team are awful - the phone lines open at 9am, but I had to phone between 20-30 times every day last week to resolve my medication. Emails are not answered - I have 4 different email addresses for HH and despite sending 10 emails last week and the week before, none of them have been answered. Their safeguarding practices are absolutely not NHS standard nor appropriate for the patients. Despite advising the medical practitioner that I had experienced a significant decline in my mental health, and had had a self harm episode as a result, it still took 6 working days for my medication to be resolved after the appointment where I was advised it would be amended. I have had appointments cancelled without being advised they have been cancelled. I have been told my medication text was sent to me despite this not happening. I have even go so far as to raise a complaint with HH due to the issues I have faced, yet the complaint handler failed to provide her name and role everytime she phoned so I had to ask where she was from and who she was. Not particularly GDPR friendly nor does it make me feel confident that the person I am speaking to is a professional. All round, whilst I am extremely grateful I have been told after 20 years of struggling that I do have ADHD, the process of securing medication and being supported through this has been abysmal. I have noted to HH that I followed every procedure they had, making a multitude of telephone calls and emails to the team to advise them of my rising mental health crisis and the issues from my medication, to be ignored. I have raised with HH that if I had been a less fortune patient, without a supportive network, they would likely have a deceased patient. I find it incredibly difficult to grapple with the idea that even a service for people with ADHD can be so ableist towards us, because their service is not supportive towards our condition. I would not recommend this clinic to anyone and would strongly recommend if you’re seeking titration, to do this with another clinic.

I strongly advise against using Harrow Health ADHD for an assessment, despite their short wait times. I had my assessment on May 8th, and it was completely unprofessional. Unstructured & Vague: The psychiatrist introduced themselves so quickly I didn't catch their name. They started late (30 minutes) and asked vague, inadequate questions that showed no understanding of ADHD. No Assessment Rigour: It was clear this was not a serious assessment. The clinic appears to have no genuine understanding of how to diagnose ADHD. I believe they are using the "Right to Choose" scheme to cash in rather than provide care. No Report & No Response: I have requested my assessment report twice since May 8th and received zero response. Verdict: The short wait time exists because they do not actually assess you properly. Do not make my mistake—read the negative reviews first. This clinic should not be on the Right to Choose scheme.

JESS - EXCEPTIONAL CALL HANDLER Jess is an outstanding, highly talented and dedicated call handler. From my first point of contact with Jess, her genuine warmth, compassion and authenticity shone through. This is something that cannot be faked. Jess embodies going above and beyond. Her high emotional intelligence teamed with her high intellect mean that she immediately grasps complex issues and is able to resolve and take the best course of action all the while remaining highly personable and friendly. Jess really puts you at ease and is very skilled in her role. Jess is simply the best brand ambassador for Right to Choose and I hope her hard work and dedication are rewarded. Knowing people like Jess still exist restores my faith in humanity. She handles everything in such a calm and reassuring manner. Always putting patients needs first. Jess is an absolute gem and a delight to speak to as you know you are in such capable hands. Thank you for hiring such a talented and wonderful soul and thank you Jess!

I have read these some of the reviews and im shocked I have found Harrow Health to be excellent i have been under their care for a few months now, the drs are amazing understanding and caring i think my 1st appointment went on for about 2hrs, i cannot fault the service and care i am being given, ok emails might take a while for responding and wait time for the my phone call was longer than expected, yes us with ADHD find that difficult sitting in line for the phone to be answered, but when it was I was reassured by the team, they was really helpful getting me a emergency appointment. I cannot fault the whole process. Thank you Harrow Health.

The assessment was conducted without structure or clarity. I had reminder text messages referencing a phone call appointment, then at the appointment time the message came through that this would be a video consult which immediately put me on the back foot. No introduction was made other than the assessors surname. No information on who I was giving sensitive information to, the session was not recorded. After the assessment I asked if the session had been recorded as I couldn't get over what had just happened. The answer: "if I'm recording I'll say it at the beginning of the assessment..." The assessor divulged information from my informants questionnaire and clearly was not a healthcare professional. Anyone who is familiar with neurodivergent people would be aware that structure is not a preference; it is a fundamental requirement for safety, predictability, and emotional regulation. I felt completely unsafe. They would ask a question, and move on as soon as I paused for breath. They asked the same question three times and was so clearly not engaged or listening. It's extremely concerning that HH would put this person in a position of making life changing decisions. The assessor had to "as the consultant" for help on two occasions. This leads me to wonder who I was talking to, if they were not in a possession of the information themselves. Do not be tempted to choose this service due to the relatively short wait list. I did not receive either a positive or negative diagnosis and have to start the entire referral again. This has cost me six months.

I’m currently in the process of waiting for my medication after my diagnosis. The communication has been appalling. Telling me they need bp a pulse readings even though ive sent these in. Multiple times and even been told on the phone i will receive my one time code straight after only to not receive it. I’m mad, unsure of what to do and they are the most unprofessional business I’ve ever had to deal with. They shouldn’t be on the right to choose scheme. Do not recommended for anyone, even if they have a low wait time.

Like others have said, this clinic doesn’t have any idea what ADHD is, let alone diagnosis. Before my assessment I had recieved 6 texts saying I was going to get a telephone call at 2pm. Only to then get a link at 2.04pm for a video call. If you want an ADHD assessment go elsewhere. Clear reason why their waiting lists are so short. A private provider that has decided to cash in on the right to choose scheme, without actually having sufficient knowledge.