Adams Moving and StorageReviews of adamsmovingandstorage.com

I was happy with how quickly and efficiently the crew worked. They wrapped everything well and didn’t damage a thing. It made the move way less stressful.

I had the worst experience with this moving company. They initially gave me a reasonable quote, but once they had my belongings loaded, they jacked up the price with hidden fees and bogus charges, leaving me no choice but to pay more than agreed. To make matters worse, after unpacking, I realized that several of my items were missing, including a backpack and expensive perfumes. When I contacted them about the theft, they were dismissive and refused to take responsibility. Their customer service is useless, and they don’t seem to care about resolving issues. Anthony Hernandez is big liar in this company. Do not trust him. This company is dishonest, unprofessional, and unethical. If you value your belongings and your peace of mind, stay far away! I wish I had read more reviews before hiring them. Learn from my mistake—go with a reputable company instead.

Very pushy and will harass you until you submit a deposit. Address on their website does not appear to exist, or at least they do not have a physical location. Be very cautious.

I hired 3 brothers to move me on July 27, 2024. Another moving company showed up called Adams Relocation. They insisted that I leave certain items behind since I was informed they were not covered by their insurance, which were my 6-drawer dresser, 3 drawer sm dresser, a tall bookshelf, 2 TV stands, and the TVs (55 and 32 in), a rolling desk, my washer and dryer, and my rug (not all of my items were on the moving list created by 3 brothers and that caused another issue), and since they were not listed at all or incorrectly I was charged almost double. The movers lied to 3 brothers and told them I had a jewelry armoire that they could not move but no such item existed; I have witnesses that were there when the movers did this. They were supposed to deliver my items to another storage unit on August 24, 2024. I called them days before to confirm since no one had reached out to me to even resolve the items they left behind the first time. The supervisor insisted I meet them Thur night or I was told my items would be left on the road at the storage unit with or without me being there. I arranged another unit to meet them on Saturday as previously arranged and was then cursed out by the supervisor, again threatening to now keep my items on the truck until I paid the balance right away. Nowhere was it disclosed that payment was required before they finished moving my stuff. Since this event neither company will respond to calls or emails to offer any resolution to all the problems. Since I have been able to go through some of my items, I had to file with the insurance for items destroyed in the move and items stolen (MAC makeup case and several Victoria's Secret bras), which is not covered by the insurance, so I will be filing a civil matter to try to recover any of my financial losses. These companies should be shut down and should not continue to get away with treating people this way and lying and ripping them off and now there's theft. This has been a nightmare for me

Move: Washington state to Arizona. Initial representative spoken to: Jonathan Pros: I asked for the pick up date for 8/13 and the only positives to this experience, my belongings were picked up on my requested date. Alfonso, Rocky, and Gilbert handled my belongings carefully and were very polite. My belongings were stored at a warehouse in Tacoma from 8/13 until 8/31. I spoke to my representative, Phillip, several times throughout this waiting period. I was told the person who was going to pick up my belongings had a family emergency. It took another week to get the following update… 8/31, I received a call from Vanessa, (I could be mistaken on her name) telling me my belongings were picked up and the driver would be here no later than 9/5. Most likely on 9/3 but no later than 9/5. I get a call from Eddie, the driver on 9/4, saying our belongings would be delivered on 9/5 from 10-4pm. I received a follow up call from Phillip, confirming this. I received another call from Eddie at 2:31PM, stating that the truck broke down in Phoenix and he has no idea when I will get my belongings. At this point, I call the office immediately after speaking to Eddie. I was patient throughout this process, kind, and understanding. At this point, I am no longer being patient. Brian answered the phone and wouldn’t let me speak to Phillip. He had no idea the “truck broke down in Phoenix.” Phillip calls me back, says he understands my frustration. It’s over one hundred degrees in Phoenix. My belongings are now at the mercy of Eddie, who was lying the entire time about the truck being broken down. How do I know this? Multiple GPS devices that are in my belongings. He said the truck was broken down in Phoenix, he was in Eloy. Somehow the truck managed to travel from Eloy, to midtown Phoenix (7th Ave and Osborn, to Tolleson all day, after he told me it was broken down. I texted Eddie this morning, he lets me know the truck will be ready this afternoon, my delivery will be here tomorrow, with a damn thumbs up emoji. I told him, no, rent a uhaul and get my stuff to me today. He said, call the office. I spoke to Brian before Eddie’s text about advising me to call the office. Brian refused to let me speak to Phillip, or anyone that is actually a manager. Brian tells me basically that they only can go off the information they get from the driver. I let him know about the tracking devices in my belongings and the fact that Eddie travelled to several cities AFTER he said the truck was broken down. He tells me, maybe his truck was broken down….? I said, what are you even talking about? I explained it to him again. He has no answer as to how a broken down truck can travel from city to city. I told him either he is lying to me, or Eddie is lying, and I need to know what the situation actually is. He asks me for Eddie’s number, I give it to him, and he says, “yes, that’s the right contact information!” I ask why did he want his contact information if he already has it on file? He told me in case I didn’t have it. I said, what are you EVEN talking about, I told you three times that Eddie had texted me. He says, hold on the phone please while I call him. He comes back to the line and says that he tried calling him three times. Meanwhile, EDDIE TEXTED ME AND TOLD ME TO CALL THE OFFICE after I said get a uhaul and bring me stuff today. I told Brian that he texted me so that’s interesting and told him to call again. He calls again and magically can’t get a hold of Eddie. I told Brian I am at a point I am going to get my own damn uhaul and get my stuff myself. He tells me I’d still have to pay my remaining balance…which is a little under $1300. Hahaha, wow. UPDATE: BBB complaint filed. Apparently, my review is slander so I have to edit my review....although I have receipts to prove everything I said was accurate. Why would I lie and waste time? So let me update with even MORE lies they told to provide further accuracy in my experience.... I received my items on Saturday, when I was told Thursday was the latest arrival time. Eddie the driver told me he doesn't even work directly with Adams Moving and Storage and he is just a third party! We had to use my father's trailer to get the stuff to my home. AM&S claims that we were offered a shuttle. THAT IS A LIE. They also claim I should have been charged an extra $450 for extra labor but the driver (that isn't employees by them) did it for free. They also claimed their records state that I was satisfied with my experience. That is ANOTHER LIE. Phillip said he would escalate my situation and I have not heard anything back from anyone, except their BBB response that included more lies. Phillip offered me $100 to not post a negative review in return for my horrible experience....wow. LOOK FOR A DIFFERENT MOVING COMPANY. They are all liars.

They LIE! When you first talk to them, you will think you stuck gold and found the best movers ever. It goes down hill from there. They lied about free storage, they lied about why the truck was delayed, they lied about helping bring things into the house. They don't care about you or your stuff. They left 3 boxes that weren't mine and when I first called the driver about it, he told me to KEEP THEM! They're horrible. Go elsewhere.

I strongly advise against using this company. Our experience with their customer service has been abysmal, particularly concerning the handling and delivery of our belongings. Communication regarding delivery timelines has been inconsistent, and we have received conflicting information on how to contact the delivery driver. Additionally, the company requested that we remove our reviews in exchange for compensation. I cannot emphasize enough: please avoid this company.

Adams Moving and Storage Katy, Texas This company will sell you lies! We were making a move from Texas to Ohio. We were told our belongings would be at our destination “FORSURE” by Sunday 7/14/24 “NO LATER THAN” Monday 7/15/24 if a deposit was placed the day we called (7/10/24) so we placed our deposit that day. We called on 7/13/24 to ensure plans were solidified and to get time estimations. The manager then tells that our delivery “is safe in storage (in Texas) and will arrive in 5–10 days”. There was no compassion or empathy whatsoever for our frustration! We were guaranteed one thing when they took our money and now we are out of our money, have none of our belongings, and have no idea when a delivery will happen. I do not recommend this company if you are looking for reliability. They lied to us and they will lie to you.