Been wearing them for 30+ years but I've noticed a decrease in quality in terms of length that they last. Because I don't wear contacts daily, I have always worn 2-weekers. Years ago, they would only lose their shape/become dry at the end of the 2 weeks. In recent years, they begin to deteriorate at the end of just 1 week of wear. Worst of all is their rebate system that requires a photo of the boxes, a photo of the receipt AND the physical receipt. All of that hassle not even for actual money returned but a prepaid Mastercard
By Still waiting for R.
DO YOU REALLY WANT TO BUY ACUVUE…
DO YOU REALLY WANT TO BUY ACUVUE CONTACT LENSES?
Acuvue is owned by J&J which has a history of decision making that does not favor their customers: (1) they knowingly sold talcum powder that caused cancer, were ordered to pay $4.7 billion to former users of the talc powder, and then tried to avoid the payout by declaring bankruptcy, (2) they deceptively promoted opioids as safe for chronic pain for which they were forced to pay $5 billion as part of a nationwide settlement, (3) they were forced to pay $8 billion for marketing an antipsychotic drug off-label and for not warning of very significant side effects, (4) they sold hip implants with a 40% failure rate ($2.5 billion in settlements), and (5) they misrepresented the safety and effectiveness of their vaginal mesh faced over 100,000 lawsuits as a result, failing to settle with patients when other vaginal mesh marketers admitted their mistakes and settled.
By comparison, the complaint that I have with Acuvue is small stuff. To make you think that you are getting a “reward” for buying their Acuvue lenses, they ask you to waste an inordinate amount of your time to collect the “reward”. You have to:
-get a receipt from the contact lens prescriber,
-take a screen shot of the receipt so it is in the format that Acuvue requires so you have to have the receipt in digital form,
-set up and sign into a Acuvue account,
-watch a video,
-fill out their multipage form online,
-wait to receive the contact lenses because you can’t complete the process without taking a photo of the lenses so you have to receive them first,
-upload the photo of the lenses you just received a few weeks after you bought them,
-print out the receipt
-write a confirmation code on the hard copy of the receipt you have printed,
-find an envelope and place the receipt with the confirmation code in the envelope,
-put a stamp on it,
-and send it to the Kalamazoo MI address they give you in this process.
Why do they do this? Why do they make you work for them when, since you are the paying customer, they should be doing whatever work is needed? Because this is totally unneeded. My assumption is that they are hoping that this long process will wear you out so that you don’t jump through all these hoops and so that they don’t have to pay you the “reward.” My “reward” was $100. Why don’t they just drop the price by $100?
Buy elsewhere the next time. Costco, Walmart, and 1800 Contacts are perfectly fine to use!
By ROBERTA C.
Latest batch keeps blinking out
I've been using Moist daily-wear for several years with no significant problems, but the batch I got recently (from CostCo in the US) seem to come out very frequently, and usually at the most inconvenient times--like when I'm in traffic. I saw one other comment here describing similar problems, so this is +1 to that.
Something has changed--either the lenses or my eyes. But in either case I'm going to have to do something as the current situation is intolerable.
By Martin S.
You will never see the rebate. So if you need that money to make it worth it, don't go with Acuvue.
I ordered a year's worth of Acuvue 1-Day Oasys Max. I was told there was a $200 rebate when I ordered the product through my optometrist. This made ordering through my optometrist a better deal than 1-800-CONTACTS.
The contacts are mostly fine. I'm working my way through the first 90 day box and have only encountered one defective lens. It was obviously deformed.
But don't count on that rebate, folks. They refused it outright with my first submission. I got that corrected and got an email on July 11th of 2023 saying the rebate was approved and that I'd get YET ANOTHER email within 14 days to claim the rebate. That email has not arrived. It's currently August 22nd.
I've sent yet another email to Customer Care. We'll see. But at this point, I'm not holding my breath.
