activeandfit.comReviews of activeandfit.com

Legitimately a scam... I canceled my gym membership in early January; my gym required a full 30-day notice, so I had access through Feb 28. Well, I was charged by Active & Fit Direct in early March. Spend 5 minutes giving all the info to customer service, only to be told they can't reverse the charge because they require a 30-day cancellation as well. What??? Neither the gym nor Active & Fit explained that my membership was through them and not the gym apparently? I asked what service I am paying for during March since I no longer have access to the gym... She said I could re-join the gym, but then I'd have to give another 30-day notice and then pay for April as well. It's an endless loop. They're making their money by charging people for services they no longer have access to.

This company stole $65 from me and they will not give it back. Since my gym membership was being doubled in January, I went into the YMCA on Nov. 25 and cancelled. Nowhere in the Terms and Conditions of Active and Fit Direct does it say that cancelling at the gym does not count as cancellation. In an email they stated, "Assuming you could cancel in any other way is a mistake on your part as we cannot cover all possible assumptions one may make about our service." I believe that leaving that important information out of the Terms and Conditions and then blaming the customer is unconscionable. I was mistaken that I had cancelled, I cancelled the day I was billed and explained the situation, but they have a death grip on your money once the acquire it. So I paid $35 for December and I paid the increased fee of $65 for January. They state that the monthly fee is not based on use but on access to the facility. I no longer had access to the facility past Nov. 25. All I wanted was to not be charged for January. I cancelled 33 days before January. And then I cancelled 28 days before January once I realized my mistake. But the company uses it's vague Terms and Conditions to fleece as much money as they can from the customer.

I cancelled my membership Dec 10th by phone. I trusted that the rep on the other end of the line did just that. I look at my CC bill on Jan 17th and notice I was just billed mid month still. I called to get a refund for only that month since it was pass the "15th billing date" just to keep it moving, although I had called to cancel in December before the billing date, and should be refunded for 2 months of essentially unauthorized billing. I get some A hole on the phone who casually tells me that even after the last rep told me I WOULD get at least the one month refund from the last billing, that they "decided" to deny it. So they lied about giving me a refund for one month. All the while I SHOULD be getting a refund for 2 months. Smug about, crooks! Im contacting other people who were also scammed by them in some way to get their story and governmental agencies about these criminals and proceed with a class action lawsuit! Its only 2 months of charges but it is about morals and principles!

DO NOT GET ACTIVE AND FIT!!! It is better to just go through the gym. Active and fit is a scam and is NOT for the veterans. They only allow you to go to one gym now (that used to not be the case, and maybe back then it was worth it). You have to pay $30 every time you switch gyms.. I asked for a refund in like an hour after I switched because Crunch offered a better rate for veterans and Active and Fit will not give me the refund even though I didn’t even use the membership with them. Screw them. Find something else.

This company literally ruined my life. 6 years ago, I started my fitness journey when my doctor said I would develop diabetes. I went through a transformation. My entire life changed. A year ago, it all changed again when this sickening excuse for a company entirely demolished the program that allowed my fitness journey to be possible, in turn, destroying my years of progress and future ability to stay healthy and fit. Now, I have gained 60 pounds of fat and am pre-diabetic again if not close to being fully Type-2. Thank you, Active and Fit. You ruined my life.

DO NOT DO THIS. There is no grace period in which you can cancel your membership. The minute you sign up, you are required to pay for two months worth of gym memberships. I called to cancel 5 minutes after--I did not intend for it to go through--and they would not give me a refund! I have never experienced such horrendous customer service in my life!

Their billing is the WORST! The current bill dated 2/3/25 is to pay for 3/1/25 - 3/31/25 per customer service reps. However, the ACTUAL BILL states I'm paying for 2/3/25 - 3/3/25. I've called and also sent an email about how shady this billing is, but I don't think the reps even understand my concern. I've asked for it to be escalated to a supervisor, but it never makes it beyond the initial person. I give up!!! I understand billing and paying in advance, but why not bill 3/1 for 3/1/25 - 3/31/25 AND have the actual bill reflect dates I'm truly paying for. Geez!!!!

I could not even find the monthly cost for a membership to a premium club I wanted to join without setting up an account which required submitting my personal data, but since I accessed the site through by BlueCross account and it populated my data automatically from my health insurance account, I thought it must be trustworthy. Once I did that I found their membership announcement was THREE TIMES the cost of joining the club premium membership directly. I think this group is a data harvesting service and shocked that legit businesses such as Blue Cross Blue shield and AAA have associate relationships with them.