activeandfit.comReviews of activeandfit.com

I wish I could give Active&Fit ZERO stars. Calling a gym “premium” should mean it meets some basic standards. Apparently, that’s too much to expect. The gym I’m referring to is tiny, has no lockers or showers, and looks like it’s barely ever cleaned. The floors are filthy, the equipment is dirty, the mirrors are covered in stains, and the AC doesn’t work. This place struggles to meet the bare minimum, yet somehow qualifies as “premium.” When I contacted Active&Fit, I was essentially told that becoming premium is up to the gym, with no evaluation by Active&Fit. That was their explanation for allowing a facility in this condition to carry a premium label. How can you justify calling something premium without checking its cleanliness, amenities, equipment, or basic maintenance? What exactly is the customer paying extra for? Based on my experience, “premium” means a higher price with no assurance of higher standards. Active&Fit’s response showed no meaningful accountability and gave me zero confidence in its program. A complete joke.

Price is good, but the customer service is not. First, you have to deal with AI. I had to ask for rep several times before connecting. The rep could not directly answer my questions and kept stepping around it. I was under the impression the A&F dashboard would directly track my workouts as long as I connected. It does not. I have to use a 3rd party app. It does not show the on-demand workouts I do at home. I need this direct from the app for employer reimbursement. I need a clean report instead of putting my gym and my 3rd party app together which still don't show on demand workouts. With today's technology, I think they can do better with tracking. I am also disappointed that my Samsung health is not in the connected tool list. You are not given a list of available tools before signing up.

If I could give negative stars I would. Canceled membership with gym but was never advised I had to cancel directly with active and fit. When I inquired they canceled but refused to reimburse back the 3 months that I had canceled. They aren't inthe BBB or I would have filed a complaint. Waste of money!

For a health and wellness company their short-sighted service model reflects profit > customer experience. I recognize a need to make money; however, they are capitalizing on their fine print that 0% of the population reads. About 3 years in to my 5 year membership at Title Boxing (Premier Gym for ANF subscription service,) I learned of the gym’s participation in ANF. I did the transaction to register with ANF and get the 3rd party negotiated discount of $70/month. In 6/26 I cancelled my membership with Title Boxing. Title gym explained their billing cycle and 30d notice and was up front, clearly telling me I had to pay through 7/31/26. After that, I assumed I would see no charges for the gym on my credit card. Unfortunately, that was not the case. In looking at my 9/26 CC statement, I continue to see charges for $70/month for ANF. I inquired and ANF customer service replied with the reference to the T&C. I dug deeper and asked if ANF continued to pay Title Boxing or if they simply secured higher profit until I learned of, and cancelled, the membership through ANF. They chose not to respond to that question and only recite the terms and conditions again. It’s a disappointing service model. I regret recommending ANF to my friends and family. Definitely a “BUYER BEWARE” situation. Would no longer recommend this service. Reading the reviews, my experience seems pretty consistent with all others! UPDATE: as of 10.3.26- even though Active N Fit stated my feedback was important and said that one of their team members would be “reaching out to me soon” via Email, as of ~2wks after their response, they have not followed up on my complain with their service.

I got an emailed to reset my PW due to a data breach. I tried and started going in circles. Went on chat for help and that response started going in circles. Finally got a human and they wanted every bit of personal info short of a DNA sample and my first born. I said just reset the PW or delete my account. Refused. I'm like you had a data breach, how do I know this is even you? All I want to do is reset my PW and your system is screwed up. Nope first need your entire name, email, phone number, home address, and birthday. For what? to open a credit card or get a loan or reset a PW?

its a dated program, it cost $28/month PER GYM but majority of the gym options are rec centers and planet fitness ( a planet fitness blackcard membership is $25/month for access to ALL their locations) so its cheaper to just get a membership there and most rec centers have massive limitations but still are roughly $28 anyways.. this program doesnt really offer any benefits or perks. not to mention you have to sign up at the begining of the month. if you sign up half way, you still pay for the full month. it program use to be worth something... now, they don't care. I used to have this program 5 years ago with my previous employer and it made sense... now? it just costs more for less options.

Waste of time and money. Just get the membership from the gym directly. Horrible service!!

Bait-and-switch tactics and predatory contract practices appear to be alive and well at Active&Fit. After escalating my concerns regarding unexpected charges following the cancellation of my membership, I spoke with Stacey, a Senior Analyst. Unfortunately, the experience only added to my frustration. I was told my account could not be reviewed during the call because it might take up to two days to examine the information. Instead of receiving meaningful assistance, it felt like my concerns were simply pushed off to another committee for review at a later date. Despite canceling my contract, I was still charged for an additional month of membership fees. Throughout the process, I received numerous explanations for why the charge occurred, but no real accountability or effort to resolve the issue. What is particularly disappointing is that the terms of my contract were significantly altered without any clear notification. If I was alerted to these changes I would have cancelled a long time ago is what I expect. As a customer, I expected transparency, accurate communication, and a genuine effort to address my concerns. Instead, I was met with delays, excuses, and a lack of ownership. Based on my experience, I would strongly encourage not ever signing a contract with this standard low life gym membership company. For the employees, its not too late to better yourselves and make better quality decisions in your life. What I experienced today was straight up ghetto.