Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
18 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Action Car Rental was founded over ten years ago in Orlando, Florida. The MCO Orlando International Airport is the main location of the car rental company. Action Car Rental started the business with a few vehicles and the fleet grew to over a thousand of vehicles. Action Car Rental offers the greatest vehicles deals in Orlando, Florida. The location of the rental is convenient nearby the airport and close the the parks, shopping centers, hotels, International Drive, and all major attractions in Orlando. Action Car Rentals offers a variety of different vehicles. Whether you travel alone, in a group, as a couple or as a family, all kinds of vehicles are available here at Action Car Rental. Great deals are provides on Compact, Mid and Full Size, SUVs, passenger vans, convertibles and more. The fleet has even started to offer premium high end vehicles that are absolutely unique and luxurious on demand.
actionrac.com (actionrac.com) has 18 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
18 approved reviews, newest moderated first
DO NOT rent from them, they are crooks & liars, especially their manager, Mike (if that's his real name) because he would not give us his full name. We rented a Premium SUV and they put us in a mini-van because they no longer had the vehicle that we had paid for & reserved months before. Now we are trying to get a refund for this downgrade; and we are being given the run around.
By Liza S.
Stay away from this place! The one star reviews here tell all. The website promises one price, and then there are up charges in the fine print. What a horrible scam. I purchased in advance and was promised one price that I paid in full in advance. When I arrived, I was forced to put another $235 deposit down (which was more than half of the original rental fee!!) and was told I'd get it back 14 business days after I returned the car. I take my trip, return my car, and wait patiently for 15 business days to find that no deposit was returned to my account. I called, and the first person I spoke with repeated the line "That's a deposit and you'll get it back after 14 business days" and when I informed him that it was the 15th day, he changed tact and told me that was an insurance fee, which I was told was waived. The person on the phone started to get very rude, and so I asked for his name and to speak to a manager, and he actually hung up on me! I called back, and was immediately place on indefinite hold. Blood starting to boil, I called back, was put on hold, called back again, and was told I was being put through to a manager. I have no idea what sort of "manager" I was put through to, but he was even ruder than the first guy, telling me that I was never told what I was told about the insurance being waived or the 14 business day return of a deposit. By this point I was done, and this "business leader" had the nerve to actually try to correct me on my lack of politeness, and told me that I could take it up with my credit card and dispute it with them! I was so flabbergasted and angry I was physically shaking! Stay away!!! These people do not know how to treat customers, whatsoever. I wouldn't be surprised if they respond to this review with more rudeness, or trying to make me out like I'm a stupid, which is how they treated me on the phone. By the way, don't just go on my word alone. Check out the other one star reviews here and the complaints on the Better Business Bureau.
By Danny A.
