Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
436 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Acratech manufactures ball heads and other fine photography accessories in Southern California. We blended our passion for outdoor photography with our experience in manufacturing design to produce products that are strong, lightweight and versatile. Our products are engineered for nature, landscape, travel and wildlife photography. Wander farther, explore longer and create more!
Acratech (acratech.net) has 436 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
436 approved reviews, newest moderated first
This ballhead is the Lambo of ballheads I am unbelievably happy with it, it’s expensive, gun metal black and sexy as hell. Suits my needs perfectly
By David P.
Response from Acratech· Apr 13, 2020
Wow, thanks so much for the amazing review. Acratech
Clearly well designed and of stellar manufacture. My Acratech Ultimate and Long Lens tripod heads are a pleasure to operate. Made in America means something to this citizen.
By Toronto T.
Response from Acratech· Apr 7, 2020
Thank you kindly, Toronto Tom. We are grateful for the review. Sincerely, Patty Acratech, Inc.
The plate fits perfectly with the Hasselblad plate. It's solid, well-machined. I ordered the wrong size and they sent me another one before I sent mine back. Wonderful to talk to and I greatly appreciate the quality of their product and service, especially knowing they were shorthanded during the Coronavirus.
By Thomas M.
Response from Acratech· Apr 6, 2020
Thank you for your review, it is truly appreciated. Sincerely, Acratech
Another purchase from Acratech recently that scores the highest on quality of merchandise and of service.
By Earl B.
Response from Acratech· Apr 2, 2020
Thank you, Earl. We are deeply grateful for your support.
Well built and great service
By Mark
Response from Acratech· Mar 27, 2020
Dear Mark, Many thanks for the review. Sincerely, Acratech
This is the second leveller I have purchased (I keep one with each tripod / head combination. I love it. And the service is always excellent. AND, the design of the tripod heads is outstanding in every way. And the products are durable and haven't required any maintenance or adjustment. One minor item -- typically I don't get charged duty at the Canadian border for photography equipment, but in this case, the form said the packaged contained "jewelry" and I paid $20 duty.
By Gord McKenna, Vancouver, C.
Response from Acratech· Mar 30, 2020
Hi Gord, Thank you for the stellar review. I am not sure how the customs picked up jewelry? The only thing that I can think of is that the customs code may have been misread. I will definitely take a look into it to make sure they are correct. Sincerely, Patty
After a recent purchase of a 600mm lens I realized the need for a better tripod head (Gimbal) to manage the weight. Your bracket worked great. I am also pleased with other Acratech products I have.
By Bill M.
Response from Acratech· Mar 17, 2020
Thank you so much for the awesome review! We are truly grateful for your support. Sincerely, Acratech
The quality of the product is normal and its price is disproportionate, the side wheel is uncomfortable to use on flat platforms, the base should be totally flat. Another inconvenience was the shipping costs totally disproportionate being an ordinary shipping and with more than 3 weeks to arrive to my country. I would not buy it again. Greetings
By Jonathan R.
Response from Acratech· Mar 11, 2020
Hi Jonathan, We are very sorry that you are unhappy with our product and shipping. Putting a tripod head on a tripod with a large top platform is a problem in that it makes using the pan knob difficult. We make risers for these tripods to help with this. The shipping is out of our control. We have noticed a huge increase in delays with our international orders since before the holidays. In an effort to offer lower international shipping rates we have only given the option for US Postal Priority Mail. I recently added FedEx to the options. I will look into how to apply a discount for our international customers to make choosing FedEx a more attractive option. Sincerely, Patty Acratech, Inc.
