acfwholesale.comReviews of acfwholesale.com

It’s been over a year and nothing. I’m thinking I’m screwed by this ridiculous company. Not sure what I can do at this point. $900 down the drain

I placed an order for a dresser on 09/19/2022. The total for my bill was $543.35. This money was taken out of my bank account on 09/20/2022. I was told it would be shipped around November 2022. By the end of November I had not heard from them and I requested shipping updates. They said the ship date was now pushed to January 2023. When I had not heard anything mid January 2023 I contacted them and inquired about shipping estimation once more. They responded stating that the manufacturer extended the ship date to March. Again - when I had not heard anything in March I contacted them and they stated it was pushed back again to June. It was at this time I looked into the manufacturer website and inquired to them (Ashley Furniture) how long this particular item would take to ship if I bought it straight from them. They stated it would take 2-3 weeks. On 03/29/2023, six months after placing my order from ACF Wholesale, I requested the order be cancelled. They responded and said I should see the order cancellation in my account in 7-14 business days. And then my refund would come into my account 2-5 business days after cancellation. When I logged in it showed the order as cancelled on the ACF website. However, it is now nearly two months later and I have still not received the $543.35 back into my bank account. I inquired when this would occur and ACF never responded. The next time I went to contact them their website was “down for maintenance” and has never come back up.

This company is an absolute joke! i ordered two recliners, after waiting 9 months and they continually just changed the estimated arrival date, i cancelled the order. They refused to give me a refund--store credit only. WTH do i do with store credit when every time you order something, it takes MONTHS of waiting for it to arrive and they just continually change the date its in stock. Now the site is no longer active. There is no way to get my money back.

Seems to be the running theme here, placed order for chest of drawers on 1/23/23 and kept getting email response saying it was on back order. Went in to cancel and realized I had been scammed seeing that site is down for maintenance. Luckily my credit card company is going to handle my refund. I hate thieves and scammers more than anything!!!!

Sounds like the same old problem I'm having. Ordered item obver a year and a half ago. Always same excuse, "Item on backprder." Tried to cancell and statement says. Need to wait cancellation from company. Been almost 3 months and no word. Now site seems to be shutdown for maintenance. Rip off

Same story. Item on back order repeatedly then when I cancelled they said I would get my refund. It’s been over 3 months and still no refund. I think positive reviews of this company are paid for. They also have malware embedded in their emails. These people belong in jail. Over 1500 complaints with the BBB. Absolute crooks!

DO NOT...I REPEAT DO NOT ORDER ANYTHING FROM ACF WHOLESALE. AS I READ THE REVIEWS I HAVE THE EXACT SAME PROBLEM. ORDER ALWAYS BACKORDER(SINCE I PLACED ORDER IN 2022) AND ONCE I CANCELLED MY ORDER THEY ARE UNABLE TO REFUND CC ($845.43). ATTORNEY GENERAL HAS BEEN CONTACTED, FILED COMPLAINT WITH MS BBB AND CONTACTED MY CREDIT UNION. NONE OF THESE REVIEWS WERE AVAILABLE WHEN I PLACED MY ORDER OR I WOULD NOT HAVE PLACED MY ORDER. I PRAY THAT WE ALL GET OUR MONEY BACK SOMEHOW AND JUSTICE FOR THIS COMPANY IS SWIFT AND HARSH!!!

Ordered a furniture set Dec 2022. Every month ACF states backorderd another month minimum with no other info. As of April 2023, still no merchandise and no responses when requesting refund. No way to contact this company via phone. Stay away. They are scammers. I will be disputing with Amex at this point and filing complaint with FTC.