Acanva HomeReviews of acanva.com

1720 S Carlos Ave, Ontario, California

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The Fair Hearing score

4.4/ 5

Great

41 reviews

Acanva Home4.4Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About Acanva Home

We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.

Acanva Home (acanva.com) has 41 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: acanva.com
Website: acanva.com
Category: Furniture Stores
Location: Ontario, California
Listed on The Fair Hearing: 2026

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Oct 14, 2025

Very disappointing and unprofessional experience

My experience with Acanva has been extremely disappointing. The entire process was handled with poor communication, constant excuses, and no real accountability. I was given conflicting explanations and still believe I wasn’t told the full truth about what happened. What should have been a simple order turned into weeks of unnecessary stress and frustration. I hope Acanva improves its honesty, organization, and respect for customers, because this experience was far below what anyone should expect.

By Jose P.

Response from Acanva Home· Oct 18, 2025

We are truly sorry for the disappointing experience you had. Your sofa order included a total of eight cartons. After the shipment was dispatched, you contacted us to request a change of delivery address. Unfortunately, the partnered carrier made a mistake and only delivered one of the cartons. As soon as we learned about this issue, we immediately contacted the carrier. They confirmed that the remaining seven cartons would be delivered shortly. We promptly informed you of this and, as a gesture of goodwill, offered a discount for the inconvenience, which you kindly accepted. However, the carrier was slow in responding to emails afterward. We sent several follow-ups over a few days to get delivery updates but didn’t receive timely replies. We then sent a feedback email to the carrier, and later they reached out to you with a delivery appointment. However, they forgot to update your new address in their system and still used the old one for the remaining seven cartons, which led to further delays. We sincerely apologize for this situation. We take it very seriously and have already discussed it with the carrier. Both sides have reviewed the case and made improvements to prevent similar issues in the future. Throughout the process, we kept you updated and shared all relevant information as soon as we received it. Still, we completely understand that the delay affected your delivery experience and caused frustration. We would feel the same way if it happened to us. We sincerely apologize and will continue working to improve our service quality while ensuring our delivery partners do the same. Thank you for your understanding and attention.