Acanva HomeReviews of acanva.com

1720 S Carlos Ave, Ontario, California

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The Fair Hearing score

4.4/ 5

Great

41 reviews

Acanva Home4.4Great

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About Acanva Home

We strive to be the "couch of choice" by building long-term value with outstanding service. Acanva couches seek to ensure that your living room will be always stylishly furnished. Free Shipping. White-Glove Delivery & In-Door Delivery Upgrade. Free Fabric Samples.

Acanva Home (acanva.com) has 41 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.

Also known as: acanva.com
Website: acanva.com
Category: Furniture Stores
Location: Ontario, California
Listed on The Fair Hearing: 2026

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Feb 19, 2026

Terrible service and terrible quality

Terrible service and terrible quality. I ordered a sofa online after confirming about return policy. Not only sofa was delivered dirty, also manufactured misaligned and despite knowing their “strict” return policy the box for sofa was discarded by delivery team. I claimed for return as soon I got the sofa but I was told since I don’t have the box I cannot return the sofa and I can get only 10% of what i paid. Not at all recommended. Terrible customer service, terrible quality and terrible manufacturing. Would def make sure no one in my social circle order from this website. I wish there were more reviews highlighting how slow and non cooperative their customer service is. Addendum to reply: Offering 50% which is actually not 50% since i paid $300 approx for shipping as well is not equal to loss I have to face. Offering a new sofa is also not a solution as disposing off this current sofa is also going to cost me extra money here in USA. I did not understand how is customer service willing to spend money on making a new sofa than a new box. Very mentally traumatizing experience. Never ordering from them ever again.

By customer

Response from Acanva Home· Feb 24, 2026

Thank you very much for your feedback. Our team was away on a holiday break, and we are very sorry that we are only now getting the opportunity to clarify the misunderstandings surrounding this matter. Regarding the refund amount, we sincerely regret the initial confusion. Please know that the 10% mentioned earlier was a communication error and does not reflect our commitment to our customers. To ensure this is resolved fairly, we have been working with you to move forward with the solutions we previously discussed: 1. A 50% partial refund to keep the sofa. You may choose to use it as is, or even resell it locally to potentially recover more than the original cost. 2. A brand-new replacement sofa delivered to you at our own expense. We want to clarify that our specialized packaging boxes are custom-made for each model, which is why original boxes are typically needed for a safe return. While the delivery team disposed of the packaging upon arrival without our instruction, we never want a logistical mishap like this to be your burden. That is why we are standing by these options—even though they represent a significant loss for us, your satisfaction is what matters most. We have been looking forward to hearing back from you so we can finalize the best solution for your home. Update: We hear your frustration and truly want to clear up any misunderstandings. The $300 fee was for the White Glove service, which the carrier team fully completed by delivering and assembling the sofa. As stated in our official website policy, this fee for completed labor is non-refundable; we aim to be as open and clear as possible about these costs from the start. Regarding the return, we genuinely wish we could just send you a box—honestly, that would be much easier and far less of a financial loss for us than providing a brand-new $2,000 replacement and covering hundreds of dollars in additional shipping costs ourselves! However, because our custom packaging is made overseas and shipped only with each unit, we simply don't have spare boxes in our local warehouse. Since we cannot provide a box for a return and our policy does not allow for a full refund if the product is kept, we have been working hard to coordinate a fair partial refund compensation for you. Please know we aren't trying to withhold a solution; we are sincerely doing our best to minimize your loss and look forward to finalizing the refund option that works best for you.