AbletoReviews of ableto.com

I spent an hour registering with Ableto for a therapist, and a half hour the morning of my appointment getting set up for virtual, only to have the therapist pull a no show. I called the customer service number and the rep said someone will get back to me. 15 minutes later I received an email from the therapist himself who said he was having technical issues and to set up another time. I should have been sent an email prior to my appointment about the technical issues. Lame, I do not recommend.

It’s a scam. When you try to cancel your appoitments you can not get no one on phone. They hang up on you and they wil burn it phone up. Stay away from these people.

SCAM. DO NOT TRUST ANYTHING THEY SAY. I signed up for care via my employer and was told by a few employees of AbleTo along with their therapist that the first 8 sessions are covered at 100%. After 10 sessions I found out there was an initial upfront fee and they are now telling me I also have a co-pay for 10 previous sessions. I highly suggest avoiding this place at all costs. Their therapists are great but their administration is absolutely horrific.

I signed up based on an ad, but never did use any services. I got tired of their prompts on my phone, so I submitted a request to delete my account, but my account deletion request was denied. My personal data will be in their hands forever now. I deleted the app from my phone to stop the prompts. So, if you sign up, it's forever.

While there were definitely issues with scheduling in the beginning (which was clearly just as frustrating for the staff and professionals I spoke with and seems likely to be an IT issue), I've had an amazing experience with AbleTo. I had no issues with billing that other reviewers indicated. I don't know if they have been to therapy before, but there is always an intake session with general questions to assess one's mental health, and it's not really a "getting to know YOU" thing, it's about understanding where we're STARTING from. That being said, the person doing intake didn't show disinterest or a lack of compassion or anything like that. My therapist and my behavioral coach have been wonderful. I've made some progress on both short-term and long-term goals. Am I finished? No. But this has helped get me out of a rut that I've been in and has allowed me to put some things in perspective and work on things week by week and day by day. Additionally, I'd been procrastinating on seeking a new therapist after my previous therapist stopped taking insurance, but now I'm ready to take that step. I'm really thankful for the program and the professionals I worked with.

ABSOLUTELY NO GOOD! Therapist didn't even show up first session. 2nd meeting, she spent 22 min on assessment questions, then said she was going on vacation & someone else would take over. When I informed the next lady this was supposed to be a virtual session, she informed me coldly that we would be doing phone. Hung up 2 min into that call and immediately called and cancelled w/the program. It did feel like a SCAM.Weird thing was UHC got me setup. After reading these reviews, hope they don't try and bill me.

HORRIBLE experience! Very deceitful practices! They called me multiple times claiming that they partnered with my insurance company to provide a FREE 8-week therapy program. After weeks of calls, I finally agreed to give them a try. I had an intake and one session. The therapist was clearly reading from a script and had no interest in what I was saying. They were unprepared for the first session, asking the same intake questions for the first half of the session. Every time that I spoke, she would give the exact same answer about “taking the next week to observe my surroundings and see how I feel”. At one point she spoke for over 15 minutes while I just sat on the other end of the phone quietly. The session ended after 35 minutes and I immediately called ableto to cancel the rest of my appointments. I then found out that my insurance DID NOT partner with them to provide services. All of my sessions are billed out of pocket! I asked them multiple times while setting up the appointment if there would be any out-of-pocket cost, and they assured me that there were not. I realize that ultimately this is on me for not calling and confirming with my insurance company.

My counselor/s were arrogant and selfish. It was more important to ask about suicide than anything. If I were contemplating suicide I sure as hell wouldn't share it with these imbeciles!!