ABCmouse.comReviews of abcmouse.com

We canceled the membership and was charged after cancellation. When trying to log into the account, they claimed there was no account registered to my email.

Canceled last July. Billed in June. Claimed they couldn't find a record. Initiated charge back. We got it for our daughter for her 7th birthday, but she never used it which is why we immediately cancelled. I was fine paying for one year. Not paying two years for a service we basically never used.

Be careful with this company's billing practices! I was charged for $45 on May 11, 2025 for auto-renewal and I only found it out when I independently looked at my credit card statement yesterday. No renewal notice before the charge and no receipt or confirmation after the charge. Upon discovering the charge, I promptly contacted ABCmouse customer service, requested a refund, and canceled the subscription to prevent future renewals. I was informed that the charge was nonrefundable.

Whatever you do don't get it it's a trap it is the hardest thing to even try to cancel they hit my account I'm at a no more than 11 times trying to get my money then they said they couldn't find my account they couldn't find me to cancel it Even with the stop pay they continue to attempt to get my money until they finally got it no matter how many emails I sent there was no phone number to call and speak to a person just kept getting replies from them that they couldn't find my account Even when I change bank cards they were able to get mine money I trusted him it was a really bad choice no matter how many two things they have just know it's a trap

Would give 0 stars if I could. ABCmouse has a troubling track record of deceptive practices, including a $10 million FTC settlement over illegal marketing and billing practices [1]. My experience reflects those concerns. I signed up for a $59.95/year plan, but was later charged $99.90/year without any clear notification. Even worse, the subscription auto-renewed year after year with no reminders or billing alerts. I only discovered this after reviewing my credit card statements—by then, I had been charged roughly $400. I thought I canceled in 2022 and had no idea I was being charged yearly—there were no email billing notifications. In contrast, other reputable learning platforms I use (such as Coursera, Udacity) send clear reminders before renewals and confirmations after billing. ABCmouse did neither—no advance notice, no receipt, nothing. They may rely on fine print to justify this, but the FTC case and similar user reports point to a pattern of questionable practices. I should have done more due diligence, but the lack of transparency here is unacceptable. I hope other parents don’t fall victim to this. [1] Children’s Online Learning Program ABCmouse to Pay $10 Million to Settle FTC Charges of Illegal Marketing and Billing Practices, FTC press release, 2020. (Trustpilot not letting me share the link; but you can google it.)

DO NOT TRUST THIS COMPANY!! I WAS CHARGED FOR OVER A YEAR! My child signed up for an account, I did not notice the charges-- They were able to look at the account and see that it was NEVER accessed and they REFUSED to refund the money. *I will update this review if they ACTUALLY reach out as they say they will below.

I cancelled ABC MOUSE because I did not have access to it even after I paid for a one year subscription . ABC Mouse charged me twice and when I had the second charge refunded, the first subscription remained active but I still could not access the app until I paid again. I had several tickets open with them and there was no resolution. I was bounced back and forth between them and other carriers you can purchase the app through. Then they gave me a hush gift card to use the app for free for a year because I cancelled it altogether, and I still couldn’t use the app. They are fraudulent and should be shut down.

Billing issues, lack of customer service to reset password/login so no way to cancel and stuck in billing loop for unused service