Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,968 reviews
ABC MedicalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A Leading National Supplier of Urological, Ostomy, and Wound Care Supplies. ABC Medical is a passionate supporter of adaptive sports teams, organizations, and college programs. Come Adapt.Believe.Compete with us!
ABC Medical (abc-med.com) has 2,968 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
2,968 approved reviews, newest moderated first
The service rep listened well and acted immediately to change the delivery date.
By Joyce
Response from ABC Medical· Jun 12, 2025
Dear Joyce, thank you for your comments, and for your 5-star rating. We are grateful for the opportunity to serve you!
Excellent customer service.
By Lars
Response from ABC Medical· Jun 9, 2025
Lars, thank you so much for your feedback and your 5-star rating!
as always they are very helpful to get me the supplies in need great co to do business with
By Clarke
Response from ABC Medical· Jun 9, 2025
Thank you, Clarke, for taking time to leave your review and for the 5-star rating! We truly appreciate your feedback.
Timely delivery of needed quality catheters is much appreciated!
By William
Response from ABC Medical· Jun 9, 2025
Thank you, William, for taking time to leave your review and for the 5-star rating!
Order filled promptly and I was informed order was shipped. BUT - it was shipped via FedEx not UPS as I requested. FedEx is too lazy to deliver to residence and leaves orders at a mailbox which is not visible from residence. UPS delivers to residence. FedEx left this order at mailbox. A neighbor saw the box and dropped it off at my residence. A prior order was delivered to mailbox and stolen.
By George
Response from ABC Medical· Jun 16, 2025
Dear George, Thank you for leaving this review. We apologize for the experience you had with your recent order. We would like to address your concerns and make improvements, so our customer care and warehouse teams have been made aware of your situation. In addition, you can always reach our customer care team by calling 866-897-8588. Thank you for allowing us the opportunity to serve you.
Prompt shipment
By John
Response from ABC Medical· Jun 5, 2025
Thank you, John, for your comment and your 5-star review!
The packing was terrible. Boxes open and items loose. I had to put them back into regular boxes. Had to clean them also.
By Dolores
Response from ABC Medical· Jun 9, 2025
Dear Delores, Thank you for bringing this to our attention. We appreciate the feedback but are disappointed to hear about your experience with our shipping. We take all reviews very seriously and will be sharing this with our team to improve our support.
Ordered 180 catheters and received 6. Not six boxes, six catheters. Had to call and open the request again and reorder. Now I am waiting for the new order. As a person who depends on a catheter, this was unacceptable. Make sure you don't bill my insurance twice please. Michelle Smolik
By Michelle
Response from ABC Medical· Jun 5, 2025
Dear Michelle, Thank you for getting in touch and making us aware of the issue. We’re truly sorry for the inconvenience you’ve encountered with your catheters and for any confusion surrounding your recent order. Please be assured that we’re actively investigating the matter and will do our best to resolve it promptly. We greatly appreciate your patience and understanding, and we’re here to help you find the best solution moving forward. If you need anything else in the meantime, don’t hesitate to reach out.
