Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
969 reviews
AaptivSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Looking for a smarter way to work out? Aaptiv, the #1 audio fitness app, combines the instruction of a personal trainer with perfect playlists to create workouts you can do anytime, anywhere.
Aaptiv (aaptiv.com) has 969 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
969 approved reviews, newest moderated first
Can someone please email me about this? There is no way to get ahold of you! You make it virtually impossible to cancel the subscription!!!!!
By Clogage29
Response from Aaptiv· Jan 16, 2018
Hello - I deeply apologize for the continued trouble. Unfortunately, I cannot find any emails from you. Can you please send me your email address and I'll send you a note ASAP? Alternatively, you can send an email to [email protected], Attn: Erin.
I have never subscribed yet $99.99 was taken from my account. Please refund this charge asap and cancel any subscription that I have. It never even appeared in my Apple App active subscription.
By Christina L.
Response from Aaptiv· Jan 10, 2018
Hi Christina, so sorry for the confusion! It looks like you signed up for the annual subscription for $99.99/yr with 30-day free trial. Our support team is reaching out to you now to resolve.
I have tried to cancel my account for the last 3 months they keep taking money from my account. So not trust them
By gema C.
Response from Aaptiv· Dec 31, 2017
Hi Gema, so sorry for the trouble! I see that we canceled your account and refunded the charges for the payment information that you provided to us in November. I did some digging and just found another account that you signed up for through Facebook with different payment information. I canceled that account and refunded the charges today. Can you please send me an email at [email protected], Attn: Erin, if you'd like to discuss further? Thanks!
Erin G. from Aaptiv support helped me out! She was so great! She even offered to call to help me which they don’t normally do. Apparently there was a glitch & my previous transaction never went through so that’s why I couldn’t access workouts. Now that the app is working appropriately I love it!! The workouts & the music is great!
By Christina
I really enjoy Aaptiv. I can use it at the gym or on my own. I also enjoy the programs/challenges, which make me try harder classes than I would on my own.
By Rachael
Fabulous coaches and fabulous results!
By Elizabeth
I love this app! It works just like it should and they are always adding great features to make it better! The music and trainers are so motivating! Rochelle is my favorite and I’ve used her Half Marathon training program to get me to my first half Marathon and the next 2 after. It’s an awesome app and definitely worth the money.
By Ashley
Incredibly responsive to feedback and constantly improving their product; I highly recommend Aaptiv as a training program/workout partner for all levels of fitness.
By Cheri
