AadvantagehotelsReviews of aadvantagehotels.com

Booked a hotel room through their website for 1900 loyalty points/miles. After I got no points/miles contacted customer service. They said I did not sign in to their website - although they booked the room and billed my credit card. AFTER MANY ATTEMPTS through customer service (which I never got the same CS rep) and my requests to speak with a SV were for useless, I disputed the CC charge. This dispute was because they never provided the promised value. They got back to me with a SV weeks later (but no phone number or direct email). My responses go back into the group message and yet another CS rep responds that they owe my only 100 points/miles (which they have never provided). IT IS A VICIOUS CYCLE!! I'VE NEVER SEEN CUSTOMER SERVICE THIS BAD!!!!!! I would check the box below to send to Aadvantagehotels - but that is the same address I've responded to MULTIPLE times - which sends me back a canned answer (from a different rep).

Super shady. You select a room with a price and award miles and amazing! all of a sudden "that offer isn't available anymore" and the price goes up and points go down. Super super shady. Rocketmiles B.S. Also can't get free cancellation if booking more than 1 room ... so I guess they want to make it super inconvenient for business travelers and families traveling together? And with cookies, it sees you booked one room, and 2 minutes later the price goes up and points down for the second room when you have to rebook! Dynamic shadiness, not Dynamic pricing! This is so unbecoming and beneath the level of AA's reputation and level of service. As an EP, I am embarrassed for them.

Accidentally booked hotel in NH- as it had prefilled. Cancelled ONLY 2 minutes later and then rebooked the hotel in Boston. They refused to refund.

Bait and Switch. They advertise 1 thing and sell different thing. Their support is stupid than ever. I cannot believe a company like AA work with them to services their members?

If there was an option for no stars I would have chosen that. The long and short of it is we had them change our reservation to one less hotel night and we were told we would get a refund for those miles not used. Two months later and I'm still arguing with them about it. They are the worst. We will never use them again.

Never use advantage hotel they will mess your reservation and won't help resolve situation or let you know you have no reservation it still will appear as confirmed and when you get to the hotel you have no room shame on them

It has been a nightmare dealing with these anonymous people at Aadvantagehotels. Behind the facade of being apologetic and polite, these people are utterly incompetent. I booked two hotels through Aadvantagehotels website for Johannesburg and Rio De Janeiro. When we arrived at the hotel in Johannesburg the hotel did not have our reservations. After taking 18-hour flights from New York we had to rectify the situation before checking in, which took hours. I lost $25 as a fine and my mileage because in order to rebook, I needed to cancel my previous booking and book directly with the hotel. When I booked hotel in Rio De Janeiro I received two confirmations, one each from Aadvantagehotels and Booking.com. I also received an email from the hotel in Rio that I should not pay to Booking.com directly. Of course, I thought it was a scam so I immediately canceled reservation with Booking.com. I forwarded all the email from Booking.com to Aadvantagehotels. Because of my bad experience booking a hotel in Johannesburg, I emailed the hotel in Rio directly to confirm my reservation. Lo and behold, the hotel told me that they did not have my reservation. I contacted Aadvantagehotel, and they were silent for a while. I sent another email, and finally I got an answer that they were looking into the matter and that they would reply within 24 hours. 24 hours became 72 hours. I sent an email again. There was a long pause. I asked them what is going on. They said they were looking into the matter and that they would reply within 24 hours. 24 hour became 6 days. In the meantime my check-in date at the hotel in Rio was approaching. I sent another email. After 6 long days they informed me that my booking has been canceled. I reiterated that I did not make a reservation with Booking.com and again forwarded all the emails from Booking.com. In the meantime, I still had my reservation with the same hotel intact in the Aadvantagehotels website. I related this matter to them. There has been a sound of silence since. The saddest thing was that when I was going to make another reservation again with the same hotel in Rio the price skyrocketed. I booked in December, 2024 for Executive Suite with Oceans View for $1,400, which turned out be over $5,000 in March, 2025. I was heartbroken. I found another hotel nonetheless. Advantagehotels will be out of sight and out of mind. These anonymous people are utterly useless. Also being anonymous is convenient because they don't have to take responsibility. It takes my breath away thinking about these people coming to work, do nothing and get salary. It is better to talk to a cow than these people. I am a Skyteam Priority member and was testing to branch other options. Big mistake. I better get back to where I belong.

American Airlines cancelled my flight, now the hotel booked through this service wants to charge me for the room as though it's my fault. DO NOT EVER USE THIS SERVICE! In my opinion they will sell the room and get double the revenue. The points aren't worth the risk.