AadvantagehotelsReviews of aadvantagehotels.com

Will never use AA Hotels (aadvantagehotels) again. I thought it would be a smoother experience using AA Hotels when I booked my American Airlines flight, but it was a shake-down-run-around experience. You know that saying, "There are no free lunches?" Well, do not believe what you see when AA Hotels offers 'free breakfast'. If you select free breakfast, free wifi, parking, etc.. and click the search button, unbeknownst to you, your selections of rooms are now $20-$65 more per night. Then, when confronted, they claim they cannot tell you how much each free item costs relative to the total amount they charged before taxes.

This is the worst booking service they book through Expedia or other carriers and actually get the hotel at a lower rate then charge you way more. There is no transparency in the process and there is no way to get actual support on the reservation because the hotel didn’t make the reservation and American Airlines aadvamtage didn’t either it’s truly a scam. DO NOT USE!

If I could give a negative I would. Lack of communication regarding reservation. No check in information provided the day before check in. Unable to obtain confirmation from the hotel that I have a room. Yet I have paid in full. DO NOT USE!!!

I had a terrible experience with AAdvantage Hotels and their complete lack of communication and accountability. I had four confirmed reservations at a hotel under a pay-at-property policy, meaning I was supposed to pay upon arrival. However, all of my reservations were canceled without any notification—no email, no phone call, no message of any kind. When I contacted the hotel, they claimed the cancellation was due to a “payment issue,” even though payment was never supposed to be processed in advance. Shortly after, the explanation changed, and I was told that if I still wanted to stay, I would have to pay a significantly higher rate. I then contacted AAdvantage Hotels expecting support and a resolution, but instead they avoided responsibility. They stated there was no issue simply because the payment had not been fully processed, completely ignoring the fact that I had valid, confirmed reservations that were never honored. Because of their failure to communicate and take accountability, I was forced to find last-minute accommodations for my family, which caused unnecessary stress and additional costs. This experience felt like a complete bait-and-switch, and the lack of support from AAdvantage Hotels makes it even worse. I would strongly recommend avoiding this service, as they do not stand behind their bookings or assist customers when things go wrong.

First hotel booked, never received my points. Second hotel booked, received my points but the hotel, even after I told them it was a prepaid reservation, charged my cc for a different amount than what I was originally charged by Aadvantagehotels. Told the hotel before I checked out and they agreed to credit me but never did. Because it was a different amount, it wasn’t a simple dispute with the cc company. Ended up getting AAdvantage hotels support involved which they were helpful at first but once they couldn’t get anywhere, dropped it like a hot potato. Won’t use them again. Not worth the trouble!

I booked a week stay on their website for Montego Bay Club Resort in Jamaica. The advertisement called it a Resort, with on-site restaurants, a bar, golf course, one indoor and one outdoor swimming pool, etc. It turns out that it was all a complete lie. Someone was renting an old apartment instead. None of those amenities were included. There had been a pool and restaurant at one time, but haven’t been in operation since Covid. Everything was a lie. I confronted AAdvantage Hotels. They instructed me to take videos and pictures of everything, which I did. Then, they emailed me back to say they couldn’t do anything about it because they called and talked to “Dave” at the front desk, and he said their was a pool and a restaurant. I went to go find Dave. There is no Dave that works there. Aadvantage Hotels will not trust you as a customer. Update—After several rounds of emails, they acknowledged that they believed me and claims that they will refund me $266 out of the $1500 I paid.

I am an AAdvantage Platinum member, and couldn't complete a reservation through this site using my AA Executive Mastercard. On my first attempt the booking wouldn't complete, and I got a fraud alert from Citi. I tried to call customer service, and you cannot get through their automated system without a reservation number. I emailed, no response to three emails sent to customer service. I was told my account was suspended awaiting a review from their fraud team - still no message or call. Same result 5 days later. Lost out on a 15K miles bonus. I can't imagine dealing with them while traveling. Booked through Booking.com. No problem.

I can’t believe AA would subject their loyal customers to such a crooked booking company. They wouldn’t give me my refund even though I cancelled according to their written policy. When I called to demand my points since I paid for the hotel, they refused.