Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
390 reviews
9amHealthSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
9amHealth specializes in cardiometabolic care, offering a whole-body approach to preventing and treating diabetes, high blood pressure, and high cholesterol and supporting weight loss. We provide personalized care plans, access to medications, and expert guidance to help you live a healthier life every day.Get on-demand access to a team of licensed specialists across all 50 states (+DC), including endocrinologists, physicians, dietitians, and diabetes educators, to support your unique health journey. Complete an online medical questionnaire, and we'll create a personalized care plan that includes:*Unlimited access to a team of specialists. *Prescription medications as needed. *At-home labs and devices. *Expert nutrition and fitness guidance.9amHealth is available to eligible individuals with or without insurance. Learn more by visiting our homepage or through your employee health benefits portal.
9amHealth (9am.health) has 390 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
390 approved reviews, newest moderated first
Thus service/program is great. They handle everything you would need on your journey to better health and weight management. The program helps keep you accountable to you. The only issue, and it is minor is that there is about a 24 hour delay if you use the app and need to speak to someone. However, this can be the case with doctors in town outside of the 9amHealth Program.
By Stephen H.
This is the best thing that happened to my health! The team is attentive and making healthcare accessible for all!
By Cristina P.
I was forced to use 9amHealth in order to receive my GLP1 medication by my insurance company. I have uploaded my required lab work, messaged within the app multiple times, and even left them a voicemail. I have received no communication other than a message telling me how to upload my lab work. I was prescribed my glp1 by my primary care doctor and have been seeing a dietician for over 6 months and now I am having to jump through this hoop? I was told my prior authorization was submitted less than 24 hours after cvs caremark changed their policy to force users to 9amHealth. It appears they are overwhelmed and were not ready to receive the number of patients that are being forced upon them.
By John David S.
Response from 9amHealth· Feb 10, 2026
We hear how frustrating this experience has been, and we’re sorry for the lack of communication you’ve encountered. That is not our intention. To clarify, 9amHealth does not determine insurance coverage requirements. Some health plans require members to engage with a clinical support program in order for GLP-1 medications to be authorized or refilled, and we work within those plan rules. We understand how disruptive this can feel, especially when you already have an established provider and dietitian. Because we can’t discuss personal health or insurance details publicly, we will look into your request off line.
Veranique….this woman was SUCH a breath of fresh air. A customer service position is NOT an easy one, and as someone myself who works daily with the public it’s HARD! She was so amazingly kind and went above and beyond. You are extremely blessed to have someone of her caliber! Thank you Veranique for taking a stressful situation and making it seem less. You are a diamond!
By Amy
Health care the way it should be! I’ve been with 9am Health since August 2025. They are the most responsive health care providers I’ve ever encountered. I can’t sing their praises enough. I’ve told family and friends “this is how health care should be delivered.”
By Greg K.
Hugely instrusive: one is asked to do all sorts of things which, at least in my case, the doctor is already doing or monitoring. I am bombarded with text messages, many of which are "motivational" and have nothing to do with basic health care requirements. Registering on the app and website was in each case a nightmare. A cardinal case of an insurance company coming between the patient and the care they need.
By Jeffrey H.
Response from 9amHealth· Jan 23, 2026
Hi Jeffrey, Thank you for taking the time to share your perspective, and we are sorry it has not been a smooth experience so far. We understand the importance of clearly distinguishing what is required versus what is optional, particularly for members who already have an established provider managing their care. Our goal is to support access to covered benefits while meeting insurer requirements, and clarity in how information and next steps are presented is essential to that experience. We also want to thank you for taking the time to speak with a manager and for sharing the thoughtful, detailed feedback you provided during that conversation. Hearing directly from members helps us better understand how our experience is landing in real-world use, and we value the opportunity to listen. Your feedback has been shared with our product and experience teams as we continue refining how onboarding, tasks, and communications are presented — with a focus on transparency, simplicity, and clearly communicating what is optional, what is required, and what is included at no cost as part of a covered benefit. We’re committed to listening to our members and continuously improving the product and experience. If you have additional feedback or would like further support, our team is always available to help.
As soon as signed up, it was great. Then it wasn’t. I have left numerous messages and a voicemail, with no response. You can’t even even make another appointment on the app. Feeling this is more of a scam and will probably file a complaint with my insurance company. My girlfriend went with someone else and has been on the medication for going on 3 weeks, I can’t even get a response.
By Darryl W.
Response from 9amHealth· Jan 22, 2026
Hi Darryl, we’re really sorry to hear about your experience and understand how stressful it can feel when you’re waiting for the next steps in your health care. That frustration is valid, and we’re sorry for the concern this caused. We want to provide some context while also acknowledging where we fell short. Your message came in over a holiday weekend, when our Care Team operates with more limited coverage. While this did impact response timing, we recognize that the delay understandably led to frustration, and we’re actively working to improve communication during high-volume and holiday periods. After reviewing your account, we did reach out by phone and were glad to speak with you directly. Your prior authorization has since been completed and approved, and we reviewed how the refill process will work going forward. We’re happy we were able to resolve this quickly once connected, but we understand that the earlier delay caused concern. We truly appreciate you sharing this feedback. It helps us improve, and we remain committed to providing timely, transparent support. If you need anything further, our Care Team is here to help.
My health insurance has now required me to use 9amhealth in order to receive my glp-1 meds. This includes weighing myself using their scale which synchs to an app at least four times a month and “engament” with the app four other times. If I do not participate I cannot receive the medication that is working quite well for me. They would also like me to upload bloddwork and labs. I asked about the security of my data and the only promise they would make is that my health information would not be shared with my employer. That’s nice, but they have no public policy about whether they can sell my data, share it with a governmental agency, or give it to other companies without consent. Further, there is no public explanation of their protocols if there is a data breach. I am being forced to throw my personal health data into this system to keeping a medication without any assurance of protection. I fully expect 9am to respond to this message with a “We care about your…” note. Screw their sentiment. I want to know who has my data and what they plan to do with it. Until they have a clear policy, they can pound sand.
By Todd
Response from 9amHealth· Jan 23, 2026
Thank you for sharing your feedback, Todd. We understand why this feels frustrating and intrusive. I wanted to clarify: the requirements around engagement, weigh ins, and lab monitoring are set by your health plan as part of their coverage policy for GLP-1 medications. On data privacy and security: 9amHealth is a HIPAA covered healthcare provider. That means your health information is protected and cannot be sold, used for advertising, or shared with third parties. Your data is used only for treatment and required clinical coverage activities, and it is not shared with your employer. That said, you’re absolutely right that patients deserve transparency about how their data is handled. If you would like to speak about this in additional detail, we're here to help. You can also call the number on the back of your benefit card to share your concerns directly with your health plan.
