Monday, November 9, 2026 · Customer reviews of US businesses
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601 reviews
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8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
The overall functionality of the X5 series platform is excellent. It's user friendly, mobile friendly and all in all a good service. Being able to video call is an important feature for us.
By Laura
Response from 8x8· Nov 4, 2019
Thank you so much in taking the time to leave a review. It's great to hear you are enjoying X5 and using the video conferencing features for your business.
Pretty easy to use Great value starter package Don’t hesitate to move
By Jason Craig R.
Response from 8x8· Oct 18, 2019
Thank you for taking the time to leave a review and it's great to hear you're enjoying our products.
Had a problem using a free calls download and Serena was quick, efficient and extremely knowledgeable when helping me find an alternative . The call was answered straight away and the problem fixed within 10 mins enabling me to work. As a "PC novice" I didn`t in any way feel embarrassed or patronised and came away with a little knowledge myself ! Thank-you Serena
By Anon
Response from 8x8· Oct 18, 2019
Thank you for leaving a review. It's great to hear that you are finding our product user-friendly and have had an excellent experience with our support team.
Service delivery for the mobile application is great. UI is clean, and most importantly, no downtime on calls with our customers while on the go.
By IJ
Response from 8x8· Oct 18, 2019
Thank you for taking the time to leave a review and it's excellent to hear that you are having a great experience.
Perfectly priced, easily implementable - even with the least amount of knowhow on VOIP and technology.
By Adam H.
Response from 8x8· Oct 18, 2019
It's great to hear you are getting excellent value from our technology and thank you for leaving your review.
Best VoIP solution I've used.... and I used to sell VoIP solutions.
By Mark
Response from 8x8· Oct 18, 2019
Fantastic to hear that you are enjoying our VOIP and thank you for leaving your review.
The service we received has consistently functioned to our needs.
By FW
Response from 8x8· Oct 18, 2019
Thank you for taking the time for leaving a review and it's great to hear that our service is meeting your requirements.
8x8 by far is the only virtual office and VOIP worth having. I have used 8x8 for many years across a few sectors and it has always been reliable, fast, convenient and well priced. I have tried others in the past but nothing comes close to 8x8. I highly recommend this to anyone who has an organisation big or small. You won’t regret making the decision. If there is ever been a technical fault, the problem has been resolved very quickly and service has been back up and running so I can continue with my business. I have one of the top packages and I can call a lot of countries with unlimited minutes, call recordings and the connection is great. It’s also fantastic for conference calling. Thanks 8x8 for many years of help and support. O.
By Oliver
Response from 8x8· Oct 18, 2019
Thank you so much for taking the time to leave a review. It's great to hear you've had an excellent experience from our service over the years and been happy with our services, support and are getting a lot of value from 8x8.
