Jordan is potentially the best 8x8…
Jordan is potentially the best 8x8 employee in the world.
By Clarke Hendrik F.
Response from 8x8· Oct 26, 2020
Thank you so much for providing us 5-star review! We will make sure Jordan receives your feedback
Monday, November 9, 2026 · Customer reviews of US businesses
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601 reviews
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8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Jordan is potentially the best 8x8 employee in the world.
By Clarke Hendrik F.
Response from 8x8· Oct 26, 2020
Thank you so much for providing us 5-star review! We will make sure Jordan receives your feedback
Excellent VOIP company! - The staff can not do enough for you, always amazing customer service and rectify any issues almost immediately. The systems are very easy to use and cover all business needs. HIGHLY recommended
By Lee
Response from 8x8· Oct 26, 2020
Thank you for your 5-star review Shauna, we are glad you get the assistance you needed
5 Stars Awarded - Professional Service and swift response. Thank you to Sian for her help.
By Paul
Response from 8x8· Jul 13, 2020
Thank you for taking the time to review us and we look forward to the continued partnership.
Signed up for phone service. Paid for X3 series for international dialling. Doesn’t work. Have spoken to 6 different people over 4 days and still nothing resolved. Very disappointing.
By Nathan
Response from 8x8· Jun 19, 2020
We are sorry to hear that you are not enjoying your experience with 8x8. We will reach out to you separately to resolve this as a matter of urgency or alternatively, you can contact us via the options below to get the matter escalated and resolved: Email - [email protected] Online: https://support.8x8.com/ - this is available 24/7 Phone: +44 207 096 6060
Difficulty cancelling 'Free trial'. Once they get your credit card number, it is difficult to cancel their PRO plan. There is no setting to do it independently, but have to wait for their billing office to contact. Dealing with live help is a pain. Very frustrated.
By Nikola G.
Response from 8x8· Jun 22, 2020
We are sorry to hear that you are having difficulty cancelling and with our live help. We will reach out to you separately to resolve this as a matter of urgency or to get your issue escalated directly (I will need more details to identify you), you can contact us below to get your services cancelled: [email protected]
worst company i’ve ever dealt with. overcharged me by £7500. dont ever bother. will tie you into a 12 month contract then not communicate
By ashraf L.
Response from 8x8· Jun 22, 2020
We are sorry to hear that you are having an issue in regards to charges and billing. We have looked your case and to get your issue resolved, please contact us as per below to continue discussions into resolving your case: [email protected]
I sent an enquiry to a completely different, UK branded company, regarding their cloud IVR systems. In fact, three at a time. I then got an email back from a completely different company, which is 8x8, with no indication on the original site that my data sent to them, and no indication from 8x8 that they're responding for a different brand. On top of that, they've signed me up to their newsletters without consent. Not responding to them.
By TrustPilot Is S.
Excellent customer service good telephone system
By Steven J.
Response from 8x8· Jun 21, 2020
Thanks for taking the time to write a review. We are so happy to hear that you have been having an excellent experience with 8x8.