Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
Terrible customer service
By S P.
Response from 8x8· Jan 25, 2023
We regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at [email protected]. We would be more than happy to assist you.
Finally a site with ACTUAL reviews. This company is a joke. Signed up for a free trial almost a week ago so my end users could test the system and still waiting for "a link" to setup our account and start the trial. Trying to get online support is also a joke. The bot, which is the only support "person" you can chat with just redirects you to another page on their website. Sorry 8x8, you've successfully lost our 400 million dollar company.
By Supreme C.
Response from 8x8· Jan 11, 2023
Dear Supreme Commander, we regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at [email protected]. We would be more than happy to assist you. Best Regards.
STAY AWAY FROM 8X8 ASAP. THE MOST HORRIBLE PROVIDER. I CANCELLED WITH THEM AND THE SAID THAT WE HAD A CONTRACT. AND AFTER I CANCELLED, THEY CHARGED ME EVERY MONTH $967 FOR NOTHING. I WAS NOT ABLE TO USR THEIR SERVICE. AND SWITCH. STAY AWAY.
By Normumin T.
Response from 8x8· Jan 11, 2023
Hi Normumin, we regret the inconvenience caused. Your feedback helps us to improve service for everyone.
One of the world's most pathetic Customer service departments they have... who can not speak f**** english.. I have issues opened for weeks and no body bothers to fix it.. You call support numbers 1st they don't understand or speak english at all.. Plus if you try to talk them out or try to get a manager on line they put you on hold forever... looks like they are vindictive especially the support dept ... You can look me out info @koretechx.com Ewerton.
By Ewerton S.
Response from 8x8· Jan 10, 2023
Hi Ewerton! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with [email protected] and someone will be in touch.
Very poor customer service. Charged me £660 after notice given to stop service due to Covid19. I was in 30 days rollover cotract. Veery bad eperience. Avoid this company. They stopped my service even my case is pending at Ombudsment Service.
By RAHEMA A.
Response from 8x8· Jan 6, 2023
Hi Rahema! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with [email protected] and someone will be in touch.
Very bad service stay away. The support is horrible and i have spent hours to fix issues with them. Do yourself a favor and find a different provider.
By Miki R.
Response from 8x8· Jan 6, 2023
Hello Miki! Thank you for your review, your feedback is important to us. We apologize for the difficulty you’ve had with your service - please share your account details with [email protected] and someone will be in touch.
no support and training, no good ux, lot of bug, the tools does not work To answer to Craig, i am not a free user, we are using 8x8 for +150 people and pay this service ..... You know very well your client I can see...
By William G.
Response from 8x8· Dec 13, 2022
Hi William, we want everyone to have as good an experience as possible so we'll drop you an email in addition to this reply so we can see where we can help. Links that other users have found helpful for solving issues have included https://community.jitsi.org/ and https://jitsi.github.io/handbook/docs/intro/ but as I say, we'll also be in touch via email. Craig
Terrible service, I cancelled some of my services and they charged me $2400.00 and my monthly bill was still the same.
By Mark S.
Response from 8x8· Dec 5, 2022
Hi Mark! We regret the inconvenience caused. To help us understand the problem in detail, please share your contact details at [email protected]. We would be more than happy to assist you.
