Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
601 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business.
8x8 (8x8.com) has 601 customer reviews on The Fair Hearing, with an average rating of 3.3 out of 5.
601 approved reviews, newest moderated first
I appreciated the support via the chat in solving a technical issue with our phone system.
By Veronica
Response from 8x8· Dec 9, 2024
Hi Veronica, it's great to hear your technical issue was resoled for you. We appreciate your feedback.
They overall provide a solid service. When things go wrong, it is just a slow burn to resolve and the last go around took days to resolve and get us back online.
By MultiLocationUser
Response from 8x8· Dec 9, 2024
Dear Customer, thank you for taking the time to leave an honest review. Your feedback helps us improve in the future.
Was not good
By Erika
Response from 8x8· Dec 9, 2024
Hi Erika, we're sorry you had a poor experience, it's disappointing to hear we did not reach a level of service we would like to provide.
The representatives I worked with took the time needed to troubleshoot the problem with our phone service and were courteous and professional.
By Jon M.
Response from 8x8· Dec 9, 2024
Dear Jon, thank you for your review. We are delighted to hear our support team were courteous and professional.
Understanding and resolution of the issue took too long and is still not complete!
By Andy
Response from 8x8· Dec 5, 2024
Hi Andy, we are sorry your case is taking longer to resolve than we would like. This will be reviewed to help us improve in the future.
Nothing seems to ever work as described. Customer service usually decent but only after running to gauntlet of poorly programmed trobots
By Dan
Response from 8x8· Dec 4, 2024
Dear Dan, we're sorry if your experience has not been positive. Thank you for your feedback as this helps us improve in the future.
It just works. No frills no headaches.
By Kenneth Francis N.
Response from 8x8· Dec 3, 2024
Hi Kenneth, we are delighted 8x8 is working for you and not causing any headaches. We appreciate your feedback.
I had an unusual need today and your service representative worked diligently to fix things 100% on one call.
By Eric
Response from 8x8· Dec 3, 2024
Hi Eric, thank you for your review and it's great to hear our support team could deal with your need so efficiently.
