8sleepReviews of 8sleep.com

Would give it a higher review, but this pricey product does not include basic daily on/off scheduling. They make you buy a $199/year subscription to be able to control the product! It works well, but should include some control functionality other than a manual on/off switch. The company did provide this prior to 2023 and has grandfathered in those customers, so its obviously something that was part of the product when I purchased, but they won't grandfather me on it. Not good customer service.

High end price but not a high end product or customer service. Don’t waste your money!

My review isn't because of the product, but because of the customer service with the returns procedure. I've been trying to return my Pod 4 for nearly 2 weeks. I was told it would picked up on 20th (it wasn't), 23rd (it wasn't again), and now 26th (again no-show). To get any updates on this return I've had to go via their website chat, email and call directly. With this 2 week delay, they're witholding funds when I'm within the 30-day returns period and did my due diligence to swiftly log a return. I would proceed with caution.

I got my Pod 3, around a year ago. I was pretty happy and satisfied overall, and I have been telling great things about EightSleep to many of my friends and colleagues over the last year. While I was getting the EightSleep, I looked at pricing, and I told myself I don't need the "AutoPilot" feature, because I don't need the "AI" functionality. At the time I was purchasing the EightSleep, "AutoPilot" was marketed to me (or I got the impression of) as an "AI functionality assistant". My membership expired like a month ago, and now I can't even turn on my Pod every day automatically (without AI functionality) at a given time of the day. I do not want (or need) the "AI functionality". I just need it to turn on and off at the given time of the day to a manually set temperature value. Because of this, I can't really use my Pod anymore. I have looked and over the last month (after my membership expired) I haven't really used it. Because I forget to turn it on and off. This makes me sad. I sent an email to the Customer Service asking to extend my membership with just the basic functionality to just set a manual temperature value for a given time of the day without any of the "AI functionality", but they said no. I feel their marketing strategy while selling the Pod was "membership = AI functionality" and now taking away the very basic functionality was very deceiving to say the least.

The pod is great, but if you don't pay extremely expensive subscription, they will block the most basic and simple functionalities so it becomes practically unusable. Not what I would expect from equipment worth thousands of dollars.