1-800-Flowers.comReviews of 800flowers.com

I ordered a flower cross for a funeral, eight days before the funeral. Delivery date was confirmed. I called day of delivery 3 times. 1st time the item is on the truck 2nd time it is delayed 3rd time it is coming in the morning. In the morning they informed me that the order can not be filled. The associate told me we refund your money.

Very dissatisfied for an order sent to someone out of state using this on-line company. It was supposed to be a snowman planter with a live plant. The snowman came in pieces and had to be assembled by the recipient. A very poor presentation. This is the second time I have been very dissatisfied with something that I have ordered from 1800Flowers. I will never use them again.

Their program put 2 different items in my cart when I'd only selected one. Then the order 'stalled' at the Review screen, even though the payment had already been processed TWICE. When I (in Canada, using the .ca site) called about the errors, the call centre (in the US) promised a refund but there was a discrepancy in the amount. I asked what currency was being cited and was told "English".

Terrible. Do NOT buy from them. I had ordered something MONTHS in advance. They called the day before saying they couldn't deliver. Then they said it would be delivered, and the website showed that it would be delivered. The day of, I called at 5 pm, asking whether it would be delivered. They said it would, then in the same phone call said it wouldn't. DONT trust them.

My husband sent me the Daydream bouquet XL. What I received had approximately the same amount of flowers that are in the medium size, and had more greens in it than flowers. Looks nothing like the visual given online. This is not the first time this has happened. I have asked him to never purchase flowers from them again.

Two years ago I sent flowers to my mother and mother in law, my mother's were beautiful, my mother in law's were horrible and wilted. They did send a fresh bouquet the next day. Six months ago I sent my mother a plant, she loved it, and still has it. Last week I ordered my brother's birthday plant to be delivered as a surprise. I called him at 8 pm, never received. I did not get one phone call from 1800Flowers to tell me it wasn't available and to give me an option of sending something else. I was on hold this morning, October 2, 2024 for 2 hours on two separate occasions. Finally got through. They said we can send him a rose bouquet on Friday. That won't work. So they are sending him mixed roses in a little container, which looks like there is a little pickett fence around the arrangement that he can transplant to his garden, by tomorrow. So I called him, now ruining the surprise because I will need to know if he will even receive it. As usual, I could hear a smile in his voice and he said it was the thought that counts. 1800Flowers says they will give me a $67 credit for my next order, an email I have not received, but did get an email offering me 20%off of my next order. My sister's birthday is coming up. What should I do?

On August 13th I ordered a beautiful arrangement cost $99.99 plus service charge and tax=$113.77. There was no delivery fee because I had signed up as a member to get free delivery for a year. The arrangement was to be delivered to the home of a loved one who had past and was now in the viewing stage. The arrangement was delivered on time, August 14th, but the arrangement that was delivered had almost no resemblance to what was ordered. It had nine white roses as opposed to the 15 or 16 that was in the picture, and overall, it was less than half the size of what was shown. Instead of pretty violet fillers, it was filled out with mostly green and white leaves. I was disappointed and furious, because I really wanted the arrangement to be special, as special as the one that was shown, and that I had paid a hundred dollars for. I called 1-800FLOWERS and the person on the other end was polite and wanted to fix things by having the florist send a new arrangement. I kept telling him that the family was at a wake and sending another arrangement would be tacky. He then wanted to call them to apologize, which was also tacky, and once again I had to keep telling him that there was a wake in progress. He kept trying everything to get me to back down from referring to the arrangement as a complete rip-off. It took almost 30 minutes of him consulting back and forth with his superiors, before he said that they would refund me $56.99, (half of what I paid) to which I agreed. The rep that I was handling my case was fine, but the florist who made up and sent out that inferior arrangement should be retrained. I will try to find another company, because this is the 3rd time that 1800-FLOWERS' florists have embarrassed me with cheap substitutes of what I ordered.

I ordered flowers for my wife’s birthday with a specific delivery date…..her birthday. Flowers were delivered 24 hours early and left on the front porch. I can say that my first and LAST experience with 800 flowers was terrible and I would encourage anyone needing flowers to buy from your local florist and not a faceless website!