1-800-Flowers.comReviews of 800flowers.com

Two years ago I sent flowers to my mother and mother in law, my mother's were beautiful, my mother in law's were horrible and wilted. They did send a fresh bouquet the next day. Six months ago I sent my mother a plant, she loved it, and still has it. Last week I ordered my brother's birthday plant to be delivered as a surprise. I called him at 8 pm, never received. I did not get one phone call from 1800Flowers to tell me it wasn't available and to give me an option of sending something else. I was on hold this morning, October 2, 2024 for 2 hours on two separate occasions. Finally got through. They said we can send him a rose bouquet on Friday. That won't work. So they are sending him mixed roses in a little container, which looks like there is a little pickett fence around the arrangement that he can transplant to his garden, by tomorrow. So I called him, now ruining the surprise because I will need to know if he will even receive it. As usual, I could hear a smile in his voice and he said it was the thought that counts. 1800Flowers says they will give me a $67 credit for my next order, an email I have not received, but did get an email offering me 20%off of my next order. My sister's birthday is coming up. What should I do?

On August 13th I ordered a beautiful arrangement cost $99.99 plus service charge and tax=$113.77. There was no delivery fee because I had signed up as a member to get free delivery for a year. The arrangement was to be delivered to the home of a loved one who had past and was now in the viewing stage. The arrangement was delivered on time, August 14th, but the arrangement that was delivered had almost no resemblance to what was ordered. It had nine white roses as opposed to the 15 or 16 that was in the picture, and overall, it was less than half the size of what was shown. Instead of pretty violet fillers, it was filled out with mostly green and white leaves. I was disappointed and furious, because I really wanted the arrangement to be special, as special as the one that was shown, and that I had paid a hundred dollars for. I called 1-800FLOWERS and the person on the other end was polite and wanted to fix things by having the florist send a new arrangement. I kept telling him that the family was at a wake and sending another arrangement would be tacky. He then wanted to call them to apologize, which was also tacky, and once again I had to keep telling him that there was a wake in progress. He kept trying everything to get me to back down from referring to the arrangement as a complete rip-off. It took almost 30 minutes of him consulting back and forth with his superiors, before he said that they would refund me $56.99, (half of what I paid) to which I agreed. The rep that I was handling my case was fine, but the florist who made up and sent out that inferior arrangement should be retrained. I will try to find another company, because this is the 3rd time that 1800-FLOWERS' florists have embarrassed me with cheap substitutes of what I ordered.