Good support and fast refund, but the service itself is unusable and feels scammy.
I'm giving this 2 stars, which is a rating only for the support team. The actual service is 1-star at best. First, the good part: I contacted support for a refund, and they replied very quickly. They have already processed my refund, which was professional and fair. Now, the bad part: The core service is completely broken and feels predatory. Here is the experience: You deposit money. The site claims numbers are available, but when you try to get one, you wait for a long time only for it to fail and tell you "no numbers available." Then there is the bizarre queue system. You can enter a "queue" and are then encouraged to pay more money. This doesn't move you up the line; it supposedly gives you a "higher chance" of getting a number. Honestly, it feels scammy. I doubt there is anyone else in this "queue." It just feels like a system designed to make you pay extra for a service that doesn't work. After all this, I never received a single number. Not once. The prices they advertise seem okay, but what's the point if you never get the product? Conclusion: The support team is great and refunded me quickly (which is why this isn't a 1-star review). But the service itself is unusable, and the "pay for a better chance" queue system feels like a scam.
By Mirko