Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
230 reviews
5ivepillars.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity.This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
5ivepillars.com (5ivepillars.com) has 230 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
230 approved reviews, newest moderated first
10/10 customer service . I am a repeat customer . Love the quality !
By MAURO G.
Response from 5ivepillars.com· Aug 14, 2025
Salam Mauro! Thank you for your amazing feedback and for being a loyal customer. It means everything to us that you're enjoying both the service and the quality.
Receiving in timely manner
By Blair S.
Response from 5ivepillars.com· Aug 14, 2025
Salam Blair! We're so glad your order reached you in a timely manner—thank you for your support! We look forward to serving you again soon.
never got my order
By Clarissa G.
Response from 5ivepillars.com· Jul 25, 2025
Salam Clarissa, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
I would give you a 5 but I had ordered 2 hoodies and only received one. I had reached out right away via email as it’s the only form of communication regarding orders. It took a few weeks - after multiple attempts, to get a response back. I finally received my second hoodie after a month. I would say be better at communicating. Otherwise my daughter and I are happy with the hoodies.
By Mina
Overall, my experience has been wonderful. The product is absolutely beautiful, and you can truly feel the hard work and dedication behind it. It resonates with your soul. Thank you so much!
By Julieth V Muñoz B.
Response from 5ivepillars.com· Aug 14, 2025
Salam Julieth! Your words remind us why we do what we do—thank you for your beautiful feedback and continued support. We're so honored to be a part of your experience.
Always fast shipping and quality clothing. This is not just a throw together company. They take time and put love into the products. I usually wear a 3x but they run out fast so I ordered a 2x and the fit is perfect! Great craftsmanship! Alhamdulillah life long customer! Just got the “Ma Sha Alla” hat and it’s as good as a new era hat!
By Franklin B.
Response from 5ivepillars.com· Aug 18, 2025
Salam Franklin! JazakAllah khair for the kind words and support! It truly means the world to us. We’re so glad the 2X fit worked out and that you’re loving the hat — Alhamdulillah! We're honored to have you as part of the family.
Still haven’t received my order
By Davey G.
Response from 5ivepillars.com· Jul 30, 2025
Salam Davey, we’re truly sorry to hear about your experience with not receiving your order. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
Customer service doesn’t even get back to any of the emails you send! It’s my 3rd time ordering and got the totally wrong order and no info if I’m going to get my order or money back …
By Valued C.
Response from 5ivepillars.com· Aug 11, 2025
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at [email protected] referencing your order number so we can find you a resolution iA.
