4Paws InsuranceReviews of 4pawsins.com

I made a claim in August. Because of a few house moves, it took them until November to to get all the info they needed. Well it’s 15th December, so 5+ weeks after their last correspondence and I’m still waiting for settlement. What’s the claim for? - The fallout of an infection for my dog getting bitten on the back. Not a difficult diagnosis or complicated task one would think for a payout. I will wait for my settlement and then cancel this shambles of an insurance provider.

They have a clause in their policy so that if they think your pet might have had something before you got them and there were no signs of ill health they will decline your claim. They send emails which are inaccurate. They also say they don't agree with Trust Pilot and claim the poor reviews are for the USA, just to be clear this is the UK. They use Feefo, but don't tell you how to leave a review. AVOID

Excellent Pet Insurance! I have read the mixed reviews about this company and was very worried when I had to claim for my dog Cinnamon who had paw injury and needed further tests. I have been insured with 4Paws for a year and this was my first claim. It is true that the claims team are a little behind so the turn around time is longer than stated on their website, however, they did settle my claim and I received the money today. Their team were very helpful and polite.

We have waited over 5 weeks for our claim to be settled! We are still waiting! They had all information from our completed claim form and our vets. Their statement of claims settled within 5-10 days is a joke!

Whoops! Now, I've done it. I got pet insurance through 4Paws and didn't spend enough time reading reviews. Here's the true story: After waiting 5 weeks, sending 2 emails of complaint in that time and having three long-winded phone calls with staff who seemed very unsure of their job (but always seem to work in an office where nobody is actually in charge 'there are no managers in today') we finally -after 5 weeks - had our claim settled. Awful service. I dread to think what they will do to my premiums now I have claimed. Avoid this company like the plague.

I unfortunately have just signed up with 4Paws before reading Trustpilot. Sign up process was very poor and in the end I had to waste time doing it laboriously by phone due to faults on their site. Only now (too late) I look at the reviews here only to find: - Their first 11 reviews were all within one month - All were 5 stars - All were from USA "customers" (none from UK) - All were first time reviewers - Then 5 clear months with no reviews whatsoever - Since then: five 1*, one 2* and only one x 5* - All but one of these subsequent reviews were from UK I leave others to decide how to judge these amazing coincidences. My review thus far is based only on my poor personal experience of sign-up and I shall update as appropriate....

I hoped this lot might be different. Sadly NOT!! They took nearly £500 from me in the first year with no claims from me and yet they increase my premium. I cancelled and so in my opinion should anyone if they try this on!!. Only voting with our feet will companies like this stop ripping us all off!! I despair of this appalling rip off society I believe companies like this represent.

Cancelled my policy one year in, right when I needed the insurance for an illness my dog was experiencing and had "0" claims in Best bet is not get a policy started with them and if you have one consider changing... Very unreliable !