Sunday, November 8, 2026 · Customer reviews of US businesses
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119 reviews
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The 3dcart shopping cart solution is a complete web store solution for anyone looking to start an online business, add a shopping cart to their existing website, or to replace their existing shopping cart platform. 3dcart includes the latest, most innovative features, tools, support and technology needed to build, promote and grow your online business. 3dcart's services include the best Technical Support in the industry, 100+ Mobile-Ready Themes featuring the latest technology, order management software, blog, email marketing tools and more. Since 1997, 3dcart has been building online stores for businesses of all sizes. Today, 3dcart is an Inc. 5000 company, a Visa PCI Certified provider and a Google Certified Partner.
3dcart (3dcart.com) has 119 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
119 approved reviews, newest moderated first
3cart helped Wilberforce University create a product so we could accept donations from donors and alunmni. This was an emergency and the 3dcart team helped me with setup, changes, reports, and navigating the system. The team was professional, patience and willing to do anything to help!
By Debra O.
Have been using 3dcart with minimal issues for years. I have an IT background, so maybe things are just easier for me. When support is needed, it can take some time to get a response, response was instant when I first started using this platform. My sales did increase when switching from my old platform to this one.
By Mike
Don't use 3dcart if you can. please use any other platform !!! NOT 3dcart !!! . If you want to grow your business, use a different platform. A terrible customer service that won't help you, if they willing to help you they will charge you a lot of money. They created your platform in such a way that you will pay for all the difficulties they have created. Take care of YOUR BUSINESS and do not use 3dcart. 3dcart platform is finished ...You will ruin your reputation with 3dcart
By W M.
Response from 3dcart· Apr 2, 2020
Hello W Martel! I'm sorry you had a bad experience with our support group. We're known to go above and beyond to help all of our merchants within our abilities and scope. If you don't mind can you provide some details on what happened to make you feel this way? I want to see if there was anything that could've been handled differently to make sure you were satisfied with our service. Also if possible can you provide the domain you have with us? Thanks!
Poor, very poor customer service. The website is down for the second time now within 3 months. First time the website was down for 4 hours and while i'm writing this review have been down for 13 hours (and it still is). I called them to the support phone (3 phone numbers) and they are not available. If you do not want to loose customers, Google index and so on, do not use 3Dcart as a e-Commerce platform. They are sucks!
By Janez
3DCart has been by far the worst experience I have ever had with ANY service providers! EVERYTHING I needed was always referred back to the Billing team which was so hard to get in touch with! They are slow, rude, and incompetent! Each time I had an issue, I had to chase them to get ANYTHING done, and then as soon as I fixed the issue, it seemed like they created many more! Charged the card I told them NOT TO CHARGE, then had an attitude when I made VALID complaints about their incompetency! It took them days to transfer my domain name (oh yeah, because I left for WIX!), and then only transferred it today! Now, I am locked out of my own account because these geniuses have NOT removed their email and contact details BEFORE transferring in my domain! I now have to waste more time to gain access to MY domain! They win the award of WORST customer service team every put together! PLEASE SAVE YOURSELF THE HEADACHE AND GO FOR SHOPIFY OR WIX.... UPDATE: A GOT IN TOUCH WITH SOMEONE WHO FINALLY DID HELP! NEVERTHELESS, I STILL WOULD NOT RECOMMEND 3DCART AFTER THE EXHAUSTING BACK AND FORTH AND TIME WASTED.
By Malika S.
Response from 3dcart· Jan 23, 2020
We apologize for any bad experience you went through, but I want to look into getting everything handled properly for you. Is there a good time and phone number you can be reached at? Also may I have you're domain name so that I can view your account and get up to speed on what's needed? Usually transferring the domain is seamless unless there's a wait for the previous registrar to release it for transfer which I can check. Thanks!
Ive list over 20,000 dollars from errors with 3d cart you think they care no. Has anything been done no
By free pipe F.
Response from 3dcart· Jan 17, 2020
We apologize for the trouble you are having with the cart. We've attempting to reach you with the number on file but didn't get an answer. We also have a ticket open where we ran test but couldn't duplicate what's being reported. We will need more details from you and the gateway to further troubleshoot this. Is there a good time and number you can be reached at? Or please reach out to our support and reference ticket id GPY-433-17991
I have used 3D cart for a while, and they used to be good but now they have staff that just charges you $$ to fix any issues you may have and usually they are wrong and you are stuck paying anyway. I had an issue that was their fault, but I did not know at the time. They told me a $159 charge would fix the issue, but after spending the $$, they now tell me it's a different problem and that will cost more money. They have no idea how to fix their own systems. I will be leaving 3D cart for a better company
By jeff
Cannot contact anyone to get any technical issues resolved. If I am lucky enough to get a human via email, or chat, they will respond and ask me for more information, but then never get back to me. Its actually like an abyss, or ship where everyone is asleep when it comes to customers like me. I've only heard directly from them when they wanted to sell me the SSL cert which I needed. That's it! I was also charged a $79 fee with no explanation and cannot get a response. Email connectors do not function properly now I have pointed my DNS to them and they will not assist in resolving it. Its hurting my bottom line and communication ability. I am a brand new new business that cannot withstand such dumb errors out of the gate. I put so much effort into my website and now I want to switch but can't without taking my webstore offline for a week! Aside from this lack of customer service, I am happy with my site even though its glitchy with updates. Just do not expect customer assistance/support. You really should have done this before so no assistance is ever needed.
By Lee
