Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
627 reviews
25home FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
627 approved reviews, newest moderated first
Love my couch! The ordering, shipping and delivery process was quick and easy and the couch arrived beautifully and has been absolutely wonderful so far.
By Chris N.
Response from 25home Furniture· Aug 21, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our products. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. Thanks again for choosing us!
The two chairs look great and are comfortable to sit on. They claim that it is leather, but I am not sure. It has a tricky part when you assemble it, but we did it. We sit every night to watch TV every night.
By Keiko S.
Response from 25home Furniture· Aug 21, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our products. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service. Thanks again for choosing us!
Amazing customer support and amazing product as well!
By Austin P.
Response from 25home Furniture· Aug 21, 2023
Thank you so much for your kind words and feedback! We're thrilled to hear that you're satisfied with both our customer support and our product. Your satisfaction is our top priority, and we're here to assist you in any way we can. If you have any further questions or need assistance, please don't hesitate to reach out to us. We truly value your business and look forward to serving you again in the future!
Our couch is absolutely beautiful. Very comfortable and everyone that comes to our home LOVES IT! I do have to fluff the cushions weekly but it is a lovely couch! Shipping was slightly confusing at well but our couch came undamaged and in perfect condition.
By Kelsey M.
Response from 25home Furniture· Aug 17, 2023
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the beauty and comfort of our couch. It's delightful to know that your guests love it too. We appreciate your patience with the shipping process and are glad to hear that the couch arrived in perfect condition. Your satisfaction is our top priority, and we're here to assist you if you ever need anything. Happy lounging and thank you for choosing our couch for your home!
Great product and Great Customer service
By Will T.
Response from 25home Furniture· Aug 17, 2023
Absolutely! It's fantastic to know that you had a great customer service experience. If you ever need assistance or have more feedback to share, don't hesitate to reach out. Your satisfaction is our priority!
The furniture is junk not worth any amount of money. The sectional couch is so cheaply that the zippers broke on the cushion covers and the protective cover underneath it. The seats flatten out and look terrible just after a couple months of use with two people. The fabric has strings hanging out and several spots . I wrote a review on the website but the company does not post negative reviews. They also go by different names. It's been months of waiting for new cushion covers for the broken zippers and the strings but it looks like they are not coming. The company said the strings were from the feathers but clearly they are not. The velcro holding the cushions on to the couch just tear off when you lift the cushion up. Washing the cushion covers another mistake. The sectional is junk and it's going to have to be thrown out. The name of this sectional is Aalto Boutique Gray Plume selling for $2,280.
By Lynn
Response from 25home Furniture· Aug 17, 2023
We sincerely apologize for the experience you've had with our couch. We truly understand your disappointment, and we want to make things right for you. Your feedback is extremely important to us, and we take it very seriously. We apologize for the delay in addressing the issues you've raised, and we're actively working to rectify the situation. Please allow us the opportunity to make this right. We would like to assist you in resolving the problems you've encountered with the sectional. In order to do so, could you kindly provide us with your order number or any other relevant details? This will help us identify your specific purchase and enable us to thoroughly assess the situation. We are dedicated to finding a solution that meets your expectations and ensures your satisfaction. Once again, we apologize for any inconvenience you've experienced and thank you for bringing these issues to our attention. We value your feedback as it helps us improve our products and services. We look forward to the opportunity to assist you and regain your trust.
Fantastic high quality products, prices much better than big name stores, and service top class. Now our go to destination for furnitures.
By Alok S.
Response from 25home Furniture· Aug 17, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you're satisfied with our products and service. Your satisfaction is our ultimate goal, and your kind words motivate us to continue delivering exceptional service.
Excellent collection. I was looking for furniture that’s not too traditional and found exactly what I wanted. Great customer service as well from Sunny at 25homes!! Keep up the good work.
By Prince M.
Response from 25home Furniture· Aug 17, 2023
Thank you so much for your kind words! We're thrilled to hear that you found exactly what you were looking for in our unique furniture collection. We're delighted that Sunny at 25homes provided you with great customer service. We truly appreciate your feedback and will continue to work hard to meet your expectations. If you have any more questions or need assistance in the future, feel free to reach out. Thanks again for choosing us!
