Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
627 reviews
25home FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
627 approved reviews, newest moderated first
We purchased two couches and an ottoman from 25Home. The quality of this product is top notch. The Sandwich couch, size 129 inches with the chaise lounge is incredibly comfortable and feels as wide as a twin bed. It fits at least four people comfortably. The White Cloudline 80 inch couch with ottoman is just beautiful and cozy.
By Consumer
I was updated every step of the way during the shipping process. I was even given a courtesy text 30 mins before the delivery truck arrived. The gentleman that delivered the loveseats were prompt and professional. The loveseats actually look better than the photos. I’ll definitely continue to order from 25home!
By Marielle W.
I had high hopes for this couch as it was supposed to support heavier people. My husband is 300 pounds and had a stroke and so he has major mobility issues. After having it just 3 weeks, it was apparent that it was not going to hold up and I even had trouble getting out of the couch. He can't get out at all without a lot of help. They kept stringing me along despite having a 30-day return policy. They told me to "fluff it", but I'm sorry that does NOT work. I could tell with every email they keep trying to string me along and my last email said they would not be able to accept it back as I don't have the original packaging. On their website they even say they can give you packaging for $50. I sent that to them and now I have to wait for my contact to call me back in a few minutes. DO NOT BUY FROM THIS COMPANY
By W. M.
Response from 25home Furniture· Apr 1, 2025
We sincerely regret that the sofa did not meet your expectations. Your comfort and satisfaction are very important to us, and we truly appreciate you bringing this to our attention. We would love the opportunity to work with you to find a suitable solution. Our team is reviewing your case, and we are more than willing to discuss possible options to address your concerns. Please reach out to us at [email protected], and we will do our best to resolve this matter for you. Thank you for your patience, and we appreciate the opportunity to make this right for you.
The sofa is of excellent quality, very comfortable, and definitely worth it.
By CHIA-TIEN LIN W.
Great couch. Good customer service. Was skeptical at first but their communication and customer service was great. Arthur was great at keeping me updated and informed. Would recommend to others.
By Grant
Nicest sofa i ever had
By Hoang N.
I needed to place a replacement order for a pillow cushion for my sandwich couch. My customer service representative was immediately prompt and helpful in understanding and ordering the pillow I needed.
By Jason D.
Great customer service, everything arrived and looked just like the pictures. Would recommend to anyone.
By Pierce U.
Response from 25home Furniture· Mar 24, 2025
Thank you so much for taking the time to share your experience with us! It truly warms our hearts to know that you’re satisfied with our products and services. Your support and kind words are not only a great affirmation of our efforts but also an inspiration for us to continue improving. Should you have any needs in the future, please don’t hesitate to reach out to our customer service team at [email protected]. We’re always here and happy to assist. Once again, thank you for your trust. We look forward to serving you again!
