Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
627 reviews
25home FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
25Home is a furniture company that aims to revolutionise the industry by offering high-quality, modern, and minimalist designs at radically affordable prices. We are led by a team of Nordic designers and deliver premium on-trend furniture and accessories with a focus on modern and Scandinavian style.Our headquarters are located in Los Angeles, where our dedicated team works passionately to create products that inspire you to live the good life. What sets 25Home apart is our unique direct-from-manufacturer model. We believe that furniture should be accessible and affordable for everyone, which is why 25Home was founded. We offer a one-year guarantee on every product we create, ensuring your satisfaction and peace of mind.Join us on our journey as we redefine the furniture landscape, making high-quality and well-designed pieces accessible to all. Experience the 25Home difference and make your living spaces more stylish with our premium furniture and accessories.
25home Furniture (25home.com) has 627 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
627 approved reviews, newest moderated first
I looked at soooo many couches and kept coming back to the Pad Air Leather Sofa so I decided to give it a try. So far we are very happy with the purchase. It looks great and fits in perfectly with the other features in our game room. I like that it is very large and provides more available seating than a regular couch. It gives the look of leather without being cold to the touch.
By sara K.
The couch sit too low to the ground. It’s not soft at all it feels like I’m sitting on sandbags. It’s not worth the price I wish I could get my money back.
By Erica
Response from 25home Furniture· Apr 22, 2025
Thank you for sharing your feedback. We're sorry to hear that the couch did not meet your expectations. We'd like to offer a solution for the height issue, we have 3-inch sofa legs available that would raise the couch to a more comfortable height for you. We value your satisfaction and would appreciate the opportunity to address your concerns. Please feel free to contact our customer service team at [email protected] so we can discuss options to improve your experience with the product. Our team is committed to ensuring you're happy with your purchase, and we're here to help find the right solution for you.
I couldn’t be happier with this purchase! The couch is incredibly comfortable, stylish, and well-made—exactly what I was looking for. It fits perfectly in my living room and has quickly become everyone’s favorite spot to relax. What really stood out, though, was the customer service. From the moment I placed my order, the team was responsive, friendly, and went above and beyond to make sure everything went smoothly. Delivery was on time, and the crew was professional and careful with setup. They even followed up afterward to make sure I was happy with everything. If you’re looking for quality furniture and a company that genuinely cares about its customers, this is the one. Highly recommend!
By Sean B.
Very helpful with support and responsiveness
By Stefan R.
I reached out to 25home for color swatches which came quickly. Ordered our couch which was delivered in two large boxes. Reviews stated that assembly was easy and sure enough it was! Pieces were packaged well and the couch is beautiful and comfortable. We are out of town quite a bit, so I had to reach out to Customer Service in regard to coordinating delivery. Customer Service was very helpful and contacted me via text, email and phone.
By Amanda T.
Love our couch! I purchased the Sandwich Sectional back in January, and I am very pleased with my order. My husband I spent a long time choosing one and landed on this one (we are couch potatoes and wanted something modern but also extra comfy and good for lounging). The company was prompt in responding when I had a question and I got plenty of updates along the way as it was shipped and delivered. Our living room looks absolutely gorgeous now and we have all taken our fair share of naps, it is so comfortable. If I had to give a downside it might be that feathers poke through and come out now and then, but I would rather deal with that than some synthetic poly filling.
By Anja G.
I purchased a feather sofa from 25home and it arrived in less than 2 weeks, delivered and assembled in my apartment. Very easy process and the couch is just as expected. Very competitive prices too. Highly recommend.
By Cameron K.
I had a wonderful experience ordering a sectional couch from 25Home. Ahead of placing my order, I received free sample fabric swatches by mail, which helped me pick the perfect fabric and color for my couch. I ordered a couch with custom dimensions, it fits my space perfectly and was delivered on-time, within just a few weeks. I’m very pleased with the material and build - it’s great quality and look for the price. The sales rep was great through the entire process and answered many questions to make sure I got exactly what I needed. Highly recommend!
By Jessica F.
