ONELASERReviews of 1laser.com

Excellent Laser. Overall support is poor and we were sold the Laser along with accessories that we were told would all be here in 2 weeks. Two accessories which were imperative to our process did not arrive until 3 and 5 months later as they were still in development. This was never clarified in any documentation or sales call. Our company ended up needing to retrofit and buy multiple extra devices to make the laser operate as we needed in the meantime.

Well…. I had great hopes for this experience. There are lots of little annoying glitches with my XRF. For most it works fine and suddenly it just acts up. Some communication issues are between my laptop and the laser. It doesn’t happen with my Omtech so I see this is a One Laser issue. Secondly, people at 1Laser take FOREVER to resolve any issues. Example: my laser got delivered before thanksgiving. During transit the debris pan was damaged and I opened a ticket. I submitted the pictures and all necessary information. Well… I have not heard a single work from them yet and no new debris pan either. It seems that customer services just takes their time answering emails or inquiries. I also just received an incredibly delayed reply to a customer service question while I was waiting for my laser to be delivered. I just got a reply to that message literally FIVE weeks after I sent the original email. To summarize: the XRF is great for detail cutting. Awesome machine as long as it doesn’t have a stroke and starts misfiring (not an everyday annoyance but it does happen periodically) In terms of “customer services”… it is a huge disappointment because they barely reply or claim they just got the message WEEKS later, hence the 3-start review. I truly wanted to give this company a 5-star review but the sporadic communication and lack of customer service doesn’t allow it. Hopefully they get their act together because they show a lot of potential.

Machine works great and was easy to set up. But since the conveyor that I bought with it was nowhere near ready for distribution when they sold it to me, it delayed my order by months. When I asked if I could just have my $4.5k laser now, they wanted to add $300+ shipping. After many calls and emails with a sassy representative, I eventually got my equipment and did not pay extra shipping. All ended well, but the delay tied up a lot of funds and cost me a lot of jobs over the summer.

I own an XRF laser and run an electronics manufacturing company. I've encountered a few issues with the XRF product and its documentation. The working area measures 600 x 300 mm (23.6" x 11.8"), which works fine if you live in China but leaves a lot to be desired in the USA, where 12" is the standard dimension for acrylic material. If you load a 12" x 12" sheet and align it with the upper left of the work area, the rest of your material will be out of focus because it will ride up on the sheet metal flange that runs around the work area. This could easily be fixed by OneLaser by widening the flange opening to 12", but apparently this was overlooked during product development. The work area is removable, and my laser arrived with it not properly seated due to a clearance issue between some alignment pegs. As a result, I wasted a lot of material trying to figure out why my focus was fine in the upper left but way off on the rest of the sheet. Just by chance, I put some weight on the work area, which overcame the friction interference, and it popped down into place. DOH! X-Axis Buffer Error: There is no troubleshooting section in the XRF manual or on the OneLaser website. Searching for terms like "ERROR," "X-Axis Buffer," "trouble," or "Troubleshooting" yields nothing related to understanding the errors that can appear on the operator display or how to fix them. I started using the laser on a Saturday and wasted the whole weekend trying to overcome X-axis buffer errors. The solution was to forget OneLaser and use Grok to solve the problem. Grok explained the limitations of the laser controller and advised me to slow down the laser speed or create a bunch of wasted material buffer around what I was trying to engrave. I'm happy to be engraving again, but wasting material was not the kind of solution I was looking for.