Too slow to ship
Customer service was great but they take a week before shipping out contacts. Kind of bad when shipping contacts is your business.
By Joel
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,506 reviews
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Since 1994, 1-800-GET-LENS has made it its mission to provide contact lens wearers with brand name contact lenses at the lowest possible prices. These lenses are the same exact lenses sold by your eye doctor. The difference is that you will save up to 70% when buying from 1-800-GET-LENS, and your order will be delivered right to your door. 1-800-GET-LENS has become a leader in this industry and our customers always enjoy great value and excellent customer service.Contact LensesEyeglassesSunglassesVision Test
1-800-GET-LENS (1800getlens.com) has 3,506 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
3,506 approved reviews, newest moderated first
Customer service was great but they take a week before shipping out contacts. Kind of bad when shipping contacts is your business.
By Joel
Lenses came really quick and the order was correct. They were also in constant contact via email about the status of the order and what was going on with the processing. I really appreciate that.
By Michelle
Very fast! They called my eye doctor to make sure the prescription was correct too!
By Leann
Friendly customer service, got my contacts quicker than expected great experience
By Amber
Processing fee is crap.
By Theresa S.
Have to wait almost 3 weeks fir contacts . Really thought I get in few days. Probably will order somewhere else next time. Too long to ait
By Terri
My contacts were out of stock which is completely understandable for a multi focal lens. The company has been incredibly responsive and has been keeping me posted. So I truly appreciate the service!
By Amanda
Easy, to find the brand, and easy ordering, took less than 10 minutes
By TERRY K.