Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 50 reviews with 4 stars · Clear filters
easy ordering and helpful customer service with attaining my prescription from my optometrist. Even with a delivery snafu, they helped fix it immediately and my order appeared timely!
By Andrea
Response from 1-800 Contacts· Mar 31, 2026
We appreciate you sharing your experience! We're glad our customer service and easy ordering process were helpful, and we could resolve the delivery issue quickly. Thanks for your feedback!
Customer service was good.
By Billie P.
Response from 1-800 Contacts· Mar 23, 2026
We are happy to hear that you were pleased with our customer service. Thank you for your feedback and the kind review!
Everything was good except I paid do overnight shipping and they arrived 3 days later.
By Diane
Response from 1-800 Contacts· Mar 23, 2026
We're sorry the delivery wasn't as expected. That is not typical, and we'll review our shipping process to avoid similar issues in the future. That feedback is very helpful. Thank you for sharing your experience!
Very fast delivery
By Theresa N.
Response from 1-800 Contacts· Mar 10, 2026
Thanks for sharing your experience! We are so happy to hear that you've received your order so quickly. Thanks for the great review and we look forward to serving you again in the future.
I was delivered my old contact prescription, I called customer service and the person I talked to was very polite. He checked my account and said yes I see the current prescription, apologized and corrected the error . He had my contacts delivered next day mail .
By Kathy
Response from 1-800 Contacts· Feb 20, 2026
Thank you for the kind review. We are sorry that the incorrect prescription arrived to begin with, and so happy it was all resolved quickly. Thanks for sharing and for allowing us to make that right!
Would be a five star review (easy ordering, quick shipping, etc) but I found out my eye doctor could get my contacts 10% cheaper after I ordered with 1-800-contacts. I called back to see if they’d match the price but gave me a gajillion feet of red tape.
By Michael
Response from 1-800 Contacts· Feb 20, 2026
Thank you for providing the review and letting us know about your experience. We are so sorry you had to go through hoops with your Price Match and we would love to help. Please reach out to us at [email protected] and we would love to help make this right.
They are very costly efficient and they get your order packaged and shipped fast.
By Dawn G.
Response from 1-800 Contacts· Feb 20, 2026
Thank you for this great review! We are so happy to hear that you had such good experience getting your lenses quickly. We appreciate your support!
Helpful customer service.
By Lori
Response from 1-800 Contacts· Feb 20, 2026
We are happy to hear that you had a great experience with our customer service! We strive for exceptional service. Thanks for sharing your experience and for supporting our company!
