1-800 ContactsReviews of 1800contacts.com

You guys have the worst customer service ever. Do not order from 1 800 contacts. After receiving e-blasts to refill my contacts every day before my prescription expired, I filled the order. Right after filling the order they canceled it for no reason totally screwing me out of my contacts to have them say that I needed to buy another RX because they wanted more money when they had my valid prescriptionerity on file. After calling customer service to complain, nobody helped me and I wasn't able to order contacts, and they kept asking for more money for another exam when they already had a valid prescription on file. Really upsetting and do not recommend this company.

This place is a scam. I ordered a year of supply and was promised a $300 mail-in rebate. I filled the form and sent it and 1800contacts single-sidedly refused to submit the rebate to the manufacturer! This was totally contrary to what I was promised by the sales person. 1800 never contacted me to inform me of this. Sneaky! I only found out by myself after remembering (process takes months) that this was never paid! Crooks!

The company's motto: "Your happiness, backed by our Gajillion Percent Promise." Be advised, their definition of Gajillion besides not being a real word, is NOTHING!!! Submitted prescription and ordered contact lenses 11/03/2022. Was told it would take several weeks as the lenses had to be ordered as the lens' prescription was for astigmatism. 3 weeks and 2 days later when I realized I had no more lenses, I emailed company. Several emails were exchanged with responses from a Luna and Brianna. The canned responses and grammar made it apparent this company is overseas. The 1st response to my query as to when the contacts would arrive was, "so sorry, but it appears that your recent order has been returned to us by the carrier. Most likely this is because of an incorrect or incomplete address." If this is even true, it shows incompetence as the street #, street name, town and zip code were completely different than what I filled out on the order form. After confirming my real address, they wrote back: "We will be sending your replacement order to: 2727 Evergreen St, Yorktown Heights, NY 10598. This package will be delivered by 02/02/23 at the very latest, as those custom lenses can take 8-10 weeks for the manufacturer to produce." Very interesting as they claimed they sent the order to the wrong address in less than 3 weeks. Also, they never reached out to explain the delay. As time was of the essence, I asked for a month or two supply of lenses (without the astigmatism feature) to hold me over. This was denied. I asked for a cancellation of the order. A response came back a refund was issued. Do not see a refund posted to my account. 12/8 - Just saw the refund. However, after canceling order, ordered from Walgreens. Cost more but delivered in 7 days, not 6-8 weeks.

First they could not verify my credit card billing address-and they cancelled my first order- then they tried to verify with my eye doctor incorrect information but left a recording- They expected my eye doctor to call them back! I called them and was told contacts I ordered not even in stock. I cancelled my order. They charged me for leaving a recording with my doctor and for cancelling even though nothing was even ready to ship!!! Never again

Have had to exchange 30+ texts with 1800contacts today. Yesterday it was a call, they couldn't read my Dr.'s name. This morning an email, they can't read the date. I send new picture, they still can't read it, send another, they can read it, but they read the wrong date and try to tell me multiple times it's from last year and expired, they're going to cancel it, after I repeatedly insist and send new pictures of my prescription they can finally read it. My order is finally in. Then I get an email that the order was canceled, when I text and ask about it, they don't know what I'm talking about my order is fine. I have no idea if I will actually get contacts or not...

Going to the doctor right now is not something I can just do but the email wow… I have dealt with being crossed eyed all my life and my contact lens correct it. I have also done business through 1-800-Contacts before. I will never do business with you all again. To the doctor that sent me the below do you speak to your patients like that in person? Below is copied and paste what was sent below.. 1-800 Contacts Hi Amanda, Thanks for taking our online vision exam. Unfortunately, the board-certified ophthalmologist who reviewed your ExpressExam results determined they could not write a prescription due to an issue with the exam (e.g., one or more incorrect letters in the visual acuity test). We care about your eye health and apologize for any inconvenience. Your doctor provided the following notes: Eye crossing please see ophthalmologist for evaluation

I wish I'd read the reviews first. Anyway, I order my contacts on the 20th of October. I didn't opt for the fast delivery so I was already ready to wait the 5-7 day period. All the while the website is sending me correspondence saying thanks for your purchase and so forth. In fact, about 3 days in they sent an email that said first my contacts had been shipped, they were on their way and then finally that they were here. I thought great. Got here a little early. Perfect. I work nights so I usually check my mail in the early morning when I get home. Well, I got home and checked, no contacts. I'm thinking maybe they were too big for the mailbox and the rental office has them. Also nothing. So I continue to check for the next 3 days and no contacts are here. They sent an email saying congratulations on receiving your contacts. Whoa! So I call them and tell them I haven't received anything from them in way of contacts except a receipt online. This is when she finally tells me that the contacts that I ordered are on back order by 2 weeks and that's when I should start looking for my contacts. I'm thinking ,but I'm supposed to have my contacts already. Is she telling me that I got the last few boxes of my contacts sent to me already and you forgot to reorder some of the same at that time? I don't think that was the case. Nobody has contacted me yet as far as them having my money and me not having any contacts. They took my money, didn't deliver now they blowing smoke up my butt about when my money or contacts will get here. If this is all just a misunderstanding, it's one that shouldn't have happened to a company who does a lot of advertising for convenience and speed. Yet, one customer at a time you're slowly killing your reputation and the complaints won't stop here. I want my contacts. I need them. Or I want my money. It's going on a month. Do I have to go nationwide just for a little over $300 dollars? Small to a company but I'm a single man with a single job and $300 is a huge piece of my pie

Rebate is a scam. Processed everything exactly how I was told and never received a rebate. Called to try to resolve problems, was denied. Never again will order from them. Replying to respond: went threw that process already and was denied. 11/04/2022 never received any refund. Like I said Scammers