Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 57 reviews with 2 stars · Clear filters
Overpriced - got two boxes for the same price as one.
By BuRbanks
Response from 1-800 Contacts· Mar 23, 2026
We appreciate your feedback and are sorry our pricing did not meet your expectations. With our Best Price Guarantee, we always hope to meet your needs, and ensure you are getting that 100% Satisfaction Guarantee with our lenses, so you're always covered! Thank you for sharing that feedback, and we hope that we can better meet your needs on the next order!
For the most part the product is decent although sometimes I received a few ripped contacts in a pack. But the shipping is horrible. Each time I pick overnight or two day shipping in the app after purchasing it always defaults back to 5-7 days shipping so I never receive my contacts when I need them. Very frustrating. I don’t know if it’s a bug on their app or what not.
By Lola
Response from 1-800 Contacts· Mar 10, 2026
We appreciate you bringing this to our attention. We're sorry to hear that you've received some damaged contacts and that our shipping hasn't met your expectations. We'll investigate the shipping issue, as that should not be happening. Please email us at [email protected] about your torn lenses, so we can get those replaced for you! That is part of our awesome 100% Satisfaction Guarantee!
While their prices are pretty reasonable, their product quality is not. I have ordered contacts from them twice and both times I have had nothing but trouble with the contacts. The first time I actually had to order new contacts from another vendor. I'm not very impressed at this point in time.
By Jeffery T.
Response from 1-800 Contacts· Mar 10, 2026
We are so sorry to hear you've had trouble with the contacts you ordered. That is so frustrating! Lenses come directly from the manufacturer and when there is an issue with the contacts, we have a 100% Satisfaction Guarantee, to make it right! Please reach out to us at [email protected] and we would love to help replace those lenses.
Contacts left in snow by the mailbox far from the house. Please deliver by garage in future.
By Jeff
Response from 1-800 Contacts· Feb 9, 2026
We are so sorry to hear about the way your order was delivered. We have different shipping options and would love to help on those future orders, to make sure everything goes smoothly.
Ordering and shipping is easy. Been using for years. But ordered a set that came with a $50 rebate card- jumped through tons of hoops to get the card and then the card really quickly expired and they wouldn’t reissue. That experience turned me off. I have them a chance to make it right and they offered me 10% off my next order. Thanks but no thanks. They lost me as a customer and I’m irritated enough over the whole process to leave this negative review.
By Dutch B.
Response from 1-800 Contacts· Jan 5, 2026
We are so sorry to hear about your experience, that is so frustrating. We would love to see how we can help make this right for you. Please reach out to us at [email protected]. We hope to hear from you and be able to resolve the issue.
Dependable company, gets the job done. Far too incredibly expensive. It’s literally crippling financially just to be able to see everyday. You pay for shopping and it doesn’t even come in the time frame.
By ak
Response from 1-800 Contacts· Dec 22, 2025
We are so sorry to hear that you had a poor experience with ordering from us. We would love to resolve your issues and make sure you're taken care of. Please reach out to us at [email protected] and we will get everything resolved for you. Hope to hear from you soon!
They are a ripoff, barely provide good discounts. EZcontacts saved me $200 and provided complimentary case and small mirror. They deliver on time. They are the best
By Mike J.
Response from 1-800 Contacts· Dec 8, 2025
We are so sorry to hear about your experience with us! That is so frustrating, and we want to help, especially with our Best Price Guarantee! Please reach out to us at [email protected], and we would love to turn your experience around.
I want to share that the process of ordering contacts using my VSP insurance through their website was quick and efficient. They billed my insurance and told me about the $105 I would get off my 270 order because of insurance. However several months later I found out through my insurance company (because I was investigating any remaining benefits) that they had billed my insurance $160 and I didn’t receive that surplus. When I wrote them I did receive the $55 difference. It bummed me out to wonder whether this is a pattern.
By Farnaz
