1-800 ContactsReviews of 1800contacts.com

Know your insurance rules before ordering, they will NOT do what's in your best interest. First time ordering 7 months ago they told me I could use insurance benefits, making my order just $29. Awesome right? Received my annual exam today and need to update my prescription. I last bought lenses & frames in 2022, time for new ones using my benefits. Turns out those benefits were used by 1-800 to discount my contacts, little did I know that the dollar value towards new glasses would have been around $500 vs the $130 I received towards contacts. Are they obligated to tell me this? No, and I own up to not reading the fine print. But they do know that vision insurance benefits towards contacts and lenses/frames come out of the same bucket, but you get more for your money with the latter. Now I have to either wait 6 months to purchase and get my benefit discounts or shell out the extra cash. I will never order from 1-800 again just on principle.

Sad to say but this Company has changed and not for the better it seems. Their price for the same contacts was is Not the lowest by far! When My Wife was told 3 different things about various issues on 3 calls. For example during one call She was told there was no price matching, then when She called again She was told that there Were ways to bring the cost down but the agent never got around to explaining how, and finally on the 3rd call the agent changed the price 3 times! The "price matching" option involved 800 Contacts refusing to bill the vision insurance because *00 Contacts Would match a lower price. Games like this really reflect poorly on 800 Contacts and in Our opinion and We do not plan on doing business with Them in the future.

Two times in a row I have received the wrong order from 800 Contacts. They say they will ship the correct one and once again, send the incorrect script. Save yourself the headache and order from Walmart vision. They are less expensive anyways (I use them for the price match) and you can return them to a local store if wrong order is shipped. Hoping the 3rd time is a charm with this order but not holding my breath.

This company is less than helpful. They first agreed to fill my order, then said they couldn't for no specific stated reasons. They flip flopped on thier decision twice. When I responded to thier email asking them to cancel my order, they blocked me. When I called them to figure out what was wrong and they wanted me to get an online prescription done even though my prescription wasn't expired.I finally asked for a refund, I hope I get it.

HORRIBLE CUSTOMER SERVICE! Spoke with 3 customer service people and two supervisors. I was CUSSED OUT by one of the supervisors. That closes a 13 year relationship.

I ordered my contacts September 25 multifocal and they told me it’s going to be about six weeks to get here which would be today November 7 and my order got canceled due to payment issues with PayPal yesterday so I re-submitted the order and they are telling me it’s going to take another six weeks to get them that is totally unacceptable. I will not recommend one 800 contacts to anybody nor will I be using them ever again

I placed an order on 11/1 for 2 boxes of contacts with free shipping for $133.98 plus tax. On 11/2 my account reflected a deduction from 1-800 Contacts for $1741.42. It was after hours so I used the online chat to speak with an agent who advised I would be refunded for the error. On 11/4 I discovered an additional withdrawal of $113.98. This time I contacted via phone and was advised by a representative that it was my error, that I had ordered 26 boxes of contacts and would be credited once the items were received by my and returned by to me. I was told the second charge of $113.98, that I did not authorize, was placed by the chat rep with the correct 2 boxes I originally ordered. I searched my emails for original 10/1 order confirmation, nothing. However, there was an email for the second unauthorized order placed on 11/2. I logged in to the website to view my order history which displays 2 boxes @ $66.98 each with a total amount of $1741.42. I have an image showing what was in my cart and what was billed posted on the bbb.org website to confirm this fiasco. Unable to upload on this website.

I bought from them because with the rebate they were cheaper. Shortly after they arrived I had to have an emergency surgery and ended up in the ICU for a week, and a few days in the hospital. When I got home I had nurses coming to my house daily and couldn’t walk. As soon as I felt a little better I mailed the rebate in just to find out you only have 45 days to do so when in the past it’s been 90. I was less than 60 days when I mailed it as I thought that was enough time. I contacted their customer service who told me they would still do the rebate. Then after they received they emailed me they would not give the rebate. 45 days is not much time and under the circumstances their treatment and going back on doing what they said means I will never purchase from them again. Horrible treatment.