Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,347 reviews
1-800 ContactsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The largest contact lens retailer in the US. We spend every day trying to make vision care a little less of a pain in the astigmatism with 24/7 customer care, fast & free shipping, and millions of contacts in stock ready to ship!
1-800 Contacts (1800contacts.com) has 2,347 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 1,747 reviews with 5 stars · Clear filters
Easy to order online. They keep your prescription online. Very fast delivery service. Free contact case with contacts
By Marion S.
Response from 1-800 Contacts· Oct 12, 2026
We appreciate your positive feedback. We are glad you enjoyed our smooth online ordering, prescription storage, quick shipping, and free gift.
Fast delivery and always have what I jeed
By Nicholas
Response from 1-800 Contacts· Oct 12, 2026
Thanks for the positive feedback!! We are so happy you had a quick and seamless delivery experience. Thanks so much for sharing!!
I have relied on 1-800-Contacts for many years for fast and reliable service. The wonderful thing about this company is their policy of trading in your remaining contacts when you get a new prescription. They are helpful and provide excellent customer service.
By JANE
Response from 1-800 Contacts· Oct 12, 2026
Thank you so much for being a loyal customer for so many years! We are thrilled to hear that our prescription exchange policy has been so helpful to you and that you consistently receive fast, reliable service. Your kind words about our customer care mean the world to us!
I've been a customer for 20 years and have member had a problem that they couldn't fix. A+
By Shannon
Response from 1-800 Contacts· Oct 12, 2026
We are glad you enjoyed your experience over the past two decades. Thank you for your loyal support and positive feedback.
Quick process - Shipped fast
By SP
Response from 1-800 Contacts· Oct 12, 2026
Thanks for the positive feedback!! We are so happy you had a smooth and seamless delivery experience. Thanks so much for sharing!!
Service is excellent. My contacts arrived earlier than promised. When I called because the doctor made an error with the prescription replacement was sent right away.
By Cecilia
Response from 1-800 Contacts· Oct 12, 2026
Yay!! We are thrilled to hear that your shipment arrived ahead of schedule! It is wonderful to know our team was able to quickly resolve the issue with your prescription and get the correct lenses to you right away. Thank you for taking the time to share your great experience!
Excellent service with speedy delivery
By JAN R.
I absolutely love shopping for and ordering my son's contacts at 1-800contacts!! I have never had anything but positive experiences and excellent customer service. I love communicating through their chat link. It is convenient and super efficient. I also love that they offer an exchange program for unused contacts, even partially used orders. With kids, prescriptions can change frequently and this option helps to not waste unused contacts and help out the wallet!! Delivery is also very fast! Thank you 1-800contacts for being consistently pleasant to do business with!!
By Allyson
Response from 1-800 Contacts· Oct 12, 2026
We are very happy to hear about your great experience ordering contact lenses for your child. It is wonderful to know that our online messaging service provides a convenient way for you to communicate with us. We glad you find our flexible exchange policy helpful when vision prescriptions update, as we aim to make managing your family's eye care needs as easy and affordable as possible. Thank you so much for taking the time to share your positive thoughts with us. We look forward to continuing to serve you and your family with the same high level of care in the future.
