Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,811 reviews
10X Health SystemSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10X Health System is on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body (gene testing, blood testing) and finding the missing raw materials that can help you perform more optimally (IV therapy, supplements, red light therapy and our Superhuman Protocol). 10X Health is about precision wellness, restoration, cellular repair, and regeneration. Together we restore your passion, purpose, and physiology.
10X Health System (10xhealthsystem.com) has 1,811 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
1,811 approved reviews, newest moderated first
Five starts
By Clifford D.
Response from 10X Health System· Aug 5, 2025
Hi Clifford, It looks like you might be logging into the wrong portal, but no worries! Our team has already reached out to help get this sorted so you can easily manage your subscription. If it is easier, we can also take care of the update for you on our end.
Great products!
By Mary Beth G.
Response from 10X Health System· Aug 4, 2025
Hi Mary! Thank you so much for sharing! We are thrilled to hear you are enjoying the products. Your feedback means a lot to us and motivates our team to keep delivering the best possible experience. If you ever have any questions or need support along the way, we are always here for you! Wishing you continued success on your health journey, The 10X Health Team
I ordered two genetic tests for my boyfriend and I but had to do it in two separate orders as it would not allow me to add two to the cart. Note I did mine first and then his and both were going to the SAME address. He got a shipping notification within the "5 business days" timeframe for shipping (they say it will ship within 5 business days per the email) and this is the main reason we ordered as we wanted to do it together before vacation. I had not received any shipping notification so followed up on day 6 via the email provided which then tells you someone will get back to you within three business days. Someone then responds (of course on the third business day) asking for my name etc. I respond immediately despite it all being in the email with my order number I initially sent. A few hours go by and I gave them a call as I didn't want to wait 3 business days per email they send. Apparently my order was not "registered" on their system despite payment being taken on the day of the order and I did not provide any additional information over the phone they didn't already have so not sure what that means exactly. They couldn't tell me when it will actually ship now that the order is "registered" so its another waiting game and no doubt won't arrive before I go on vacation. I was told it would be "escalated" and as their standard response, I'll receive an update within three business days. For $600, I now understand why the reviews are so low and why everyone rates this as a scam because it feels that way. Hoping obtaining a refund is not as painful if it fails to arrive (which would not surprise me at this point). The lady on the phone was very sweet but seemed nothing was within her control to really assist other than "escalating".
By Jen
Response from 10X Health System· Jul 30, 2025
Hi Jen, I’m so sorry to hear about the trouble you experienced with receiving your testing kit. It looks like there was an error when your information was first submitted to register your account, which is why our team had to follow up to collect those details manually. I’ve reached out via text and email to connect with you directly and share more about what happened—as well as what I can personally do to make this right for you. When you have a moment, please respond or reach out to us at [email protected]. We truly value your feedback and would love the opportunity to improve your experience!
Had the blood work done and the results came back in a reasonable time frame but it took them 3 weeks to schedule the appointment with the doctor. When it came time for our video call they never showed up on the call. I had to call customer service and they said it would have to be rescheduled. I guess when you schedule your work around this appointment and they don’t show up it makes you feel like you’re not very important to them.
By Dave C.
Response from 10X Health System· Jul 28, 2025
Hi Dave , We are truly sorry to hear that your scheduled consultation did not go as planned, especially after you rearranged your time to accommodate it. We appreciate your patience and want you to know that we are actively working to improve our scheduling and communication processes to help prevent situations like this in the future. Our team reached out today to get you rescheduled and is working to expedite availability for you. We understand how valuable your time is and are committed to earning your trust back. Your review means a lot to us, and we are confident that you will have a great experience moving forward!
Very frustrating to deal with these folks. Thier test submission process had issues. Then when results are in, I get a text saying that they have my results and the supplements I need, but not a single direct link to my results. Sell sell sell. Already paid $600 for this test and can't get transparent results until I schedule a consultation. BS. Don't trust these people.
By Andreas F.
Response from 10X Health System· Jul 24, 2025
Hello Andreas, Our team has reached out to you via phone and text in an effort to assist and ensure you have a smooth experience, but we have not yet received a response back stating you would like assistance. The messages you received were simply to let you know that your results are ready and to offer the option of reviewing them with your advisor, should you prefer a guided walkthrough. You can also access your results directly through the original email that was sent to you and through the link I sent via text. If you need any help accessing them or have questions, please feel free to reply to our text or email us directly at [email protected]—we are happy to help.
Honestly, the reviews almost deterred me. However, I noticed that many of them stem from misunderstandings or from people who felt the results were too generic. Through my own experience, I learned that 10X offers two different genetic tests. The less expensive one only covers a limited number of genes, so the results may feel more general. I actually took both tests. The basic test is simpler to understand, but the Precision Test is the holy grail. The results are extensive. The results confirmed what I already suspected, especially in the nutrition section. It gave me so much clarity. I even used Google to dig deeper into the information and found even more value. The true value lies in the information. If you're on the fence, I highly recommend experiencing 10X for yourself.
By Lilly
Response from 10X Health System· Jul 31, 2025
Hi Lilly! Thank you for sharing your experience! We know that some of the online reviews can be deterring at first glance, so we truly appreciate you taking the time to look deeper and give 10X a chance. You nailed it—there’s a big difference between our Methylation test yes and Precision tests, and we’re so glad you had the opportunity to experience both. The Precision Test is designed to provide incredibly in-depth, actionable insights, and it’s amazing to hear how much clarity it brought you. Your perspective is incredibly valuable for others who may be on the fence, and we are genuinely grateful for your thoughtful recommendation. We’re excited to continue supporting you on your wellness journey!
⭐☆☆☆☆ I had a terrible experience with 10x Health System. I decided to try their generic test, hoping it would provide some insight into my health issues, but I ended up losing $600. The test results were completely irrelevant to what I actually suffer from, and it felt like a scam targeting the American people. Customer service says it’s not refundable and showed little to no respect for their clients! I would strongly advise against purchasing their services. Save your money and look elsewhere! Be careful; they will call you before your first exam to sell you the blood exam, which costs another $600.00
By Johnny da S.
Response from 10X Health System· Jun 30, 2025
Hello Johnny , Thank you for sharing your feedback. We are sorry to hear that you were dissatisfied with your experience, though we would like to clarify a few important points to ensure accuracy. The $600 test you received is not a generic product—it is a targeted 5-gene methylation test specifically designed to assess genetic pathways related to gut health, brain function, and methylation efficiency. These areas are critical to detoxification, cognitive performance, and overall nutrient utilization. If your current health concerns fall outside of these pathways, then this particular test may not have been the most relevant for your goals. That is why we offer additional options, including our comprehensive blood panel and advanced genetic testing, for individuals needing a broader diagnostic view. Our goal is never to push unnecessary testing, but to match the right tool with the right concern through informed consultation. Please reach out to [email protected] if you have any further questions. Sincerely, The 10X Health Team
Did initial genetic test and got results and supplement recommendations in a timely manner. Decided to go ahead with bloodwork too. Went to the lab two weeks ago. Got the results in a timely manner, but have spent over a week trying to schedule the lab review. I keep getting texts from various people claiming to be my health advisor and wanting to schedule the review. However, I cannot seem to actually get in touch with anyone after daily attempts for over a week…. Interesting thing is I was told I was assigned a health advisor that would work with me on all 10x interactions…. VERY disappointing.
By Mike B.
Response from 10X Health System· Jun 27, 2025
Hello Mike, Our team has made three separate attempts to contact you and followed up with a text each time to let you know we reached out. The only response we received was regarding availability, which is typically discussed during the actual call. That said, we truly want to make this right. A team member will be reaching out to you again today. You are assigned a personal advisor who will guide you through the medical recommendations during your 45-minute review call. However, please note that scheduling is handled separately by our dedicated coordination team. Thank you for your patience—we look forward to resolving this and getting you fully taken care of.
