Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
1,811 reviews
10X Health SystemSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10X Health System is on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body (gene testing, blood testing) and finding the missing raw materials that can help you perform more optimally (IV therapy, supplements, red light therapy and our Superhuman Protocol). 10X Health is about precision wellness, restoration, cellular repair, and regeneration. Together we restore your passion, purpose, and physiology.
10X Health System (10xhealthsystem.com) has 1,811 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
1,811 approved reviews, newest moderated first
Always a great experience with 10X staff!
By James G.
Response from 10X Health System· Nov 4, 2025
Hi James, Thank you so much for your kind words! We’re thrilled to hear you’ve consistently had great experiences with our team. We truly appreciate your trust in 10X and look forward to continuing to support you on your health journey! —10X Health Support Team
I realized the second I purchased your product.It was going to my old address. I immediately called and was told there's nothing they can do after it was purchased.So it's getting shipped to an old address in Flordia Im in Illinois. I will never see the product I just spent almost $90 on.
By Michael W.
Response from 10X Health System· Nov 5, 2025
Hi Michael, We are so glad we were able to connect with you and get everything resolved. Thank you for allowing us the opportunity to make this right — we truly appreciate your understanding. Our team looks forward to continuing to support you throughout your health journey! –10X Health Support Team
Very pleased with the products and services.
By Tom B.
Response from 10X Health System· Nov 4, 2025
Hello Mr. Butler, Thank you so much for your feedback! We are thrilled to hear that you are pleased with both our products and services. Wishing you continued success and great results on your health journey! -10X Health Support
I never hear back from anyone! I asked for a copy of my old genetics test or the password to open it (the first one that gives you the five bucket of genes results). I never heard from anyone. I have asked so many times for things from the 10x customer experience team and I get nothing or this is taking longer than we thought, or give us two weeks and then never again. I do not recommend you to my friends because of this experience not because of the reports of the vitamins. Heather
By Heather F.
Response from 10X Health System· Nov 4, 2025
Hello Ms. Frahm, Thank you for sharing your feedback, Heather. We are very sorry to hear about your experience and understand how frustrating that must have been. We have resent your genetic report along with the corresponding password to your email, and a team member has reached out to you directly to ensure you have everything you need. We truly appreciate your patience and the opportunity to make this right. Our team is reviewing your experience to ensure better communication and faster follow-up moving forward. -10X Health Support
Always speak to people that are professional, courteous and helpful. Love Brecka and all the great things you all do. God bless you.
By Mike G.
Response from 10X Health System· Nov 4, 2025
Hi Mike, Thank you so much for your kind words! We’re so glad to hear you’ve had great experiences with our team and that you love what we do. Your support truly means a lot to us. Wishing you continued health and wellness! -10X Health Support Team
An absolute waste of money! Very poor customer service. Test was supposed to take up to 6 weeks to result. It has now been 11 weeks since my husband and i took the first test (they mixed up my husband’s and my info so we had to take it again) and now has been 8 weeks since they received our second test. Every time i speak with someone in customer service they say they will get back to me and never do. At this point I have asked for my money back & they can keep the supposed results with no response to that. Don’t fall for the hype like we did! AVOID this company!!
By Deb Z.
Response from 10X Health System· Nov 4, 2025
Hi Deb, Thank you for your feedback, and we truly appreciate your patience. We sincerely apologize for the delay and understand how frustrating this experience has been. Each testing kit is linked to a unique kit ID number assigned to a specific individual, and unfortunately, the IDs were accidentally swapped during your initial submission. Because accuracy is our top priority, we could not provide results that were not 100% matched to your DNA — which is why we requested a retest. The testing process itself is quite detailed, as your DNA must be run multiple times to ensure a complete and precise analysis before we build your personalized report. I am happy to share that your results are now ready, and we are finalizing your husband’s as well. A team member has already reached out to assist you directly and ensure both reports are delivered as soon as possible. We truly value your trust in us and look forward to supporting you and your husband on your journey to better health. -10X Health Support Team
My package is not here yet and it was supposed to be here on the 29th. 1Z0954TT0222271581 UPS says there is no apartment number on my package. I know I put it on the order. Very disappointed with UPS. Was very excited...
By Jeff C.
Response from 10X Health System· Nov 4, 2025
Hi Jeff, Thank you for taking the time to leave your feedback, and we are very sorry for the inconvenience. We did confirm that your address on our end does include the apartment number, so it looks like the issue occurred with the carrier during delivery. Our team has already reached out to you by email and is in contact with UPS to have the package corrected and delivered to you as soon as possible. We truly appreciate your patience and trust that we will get this resolved today! -10X Health Support Team
My order did not ship. I had to call and inquire about the status. No reason could be given to me as to why it hadn't shipped or even when it would ship. The amount of help that I received from Roseanne and Corinda was very insufficient. The lack of communication, knowledge and ability to find a solution has definitely made me second guess any further orders from them.
By James B.
Response from 10X Health System· Nov 3, 2025
Hello Mr. Ball, Thank you for your feedback. Your order has indeed shipped, and our team has reached out to you directly with the tracking details. We appreciate your patience and understanding, and are glad to see your order is on its way. -10X Health Support
