Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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592 reviews
10 FederalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 305 reviews with 5 stars · Clear filters
Nice clean facility and easy signups process.
By Brad S.
Response from 10 Federal· Apr 15, 2020
Brad, thank you for your 5 star review. We appreciate that you took the time to let us know of your experience and look forward to your continued business! -10 Federal Management-
The website was extremely easy to navigate. I like being able to access a unit without going into an office.
By Shannon Y.
Response from 10 Federal· Apr 13, 2020
Shannon, Thank you for your five star review and your comments on how easy it is to navigate our website and ease of accessing units. We appreciate it very much and look forward to your continued business. -10 Federal Management-
The facility is in a good location, and David was great to work with!
By Sharon
Response from 10 Federal· Apr 13, 2020
Sharon, Thank you for your 5 star review and for taking the time to let us know that our facility is in a good location and about your positive experience with David! Again, thank you! We look forward to your continued business. -10 Federal Management-
Delivery man was very good
By Rocky E.
Response from 10 Federal· Apr 13, 2020
Hi Rocky, Thank you for your 5-star review! We do not have a delivery service at the facility, but we are happy to help however we can. Please do not hesitate to reach out for anything you may need in the meantime. We appreciate your business! -Management
Worth the wait... It took almost an hour to get someone to answer the phone...but that is due, probably, to Co-Vid 19 interruption in our daily lives! However, when I did get to speak to Melissa...it was worth the wait. It was so simple to get the code, pay for the storage unit and move in. Absolutely...painless. Very positive experience. I will be sure to let my friends know to rent from 10 Federal for all their storage needs!
By Joanne B.
Response from 10 Federal· Apr 21, 2020
Joanne, Thank you for your 5-star review ! We do apologize for any wait time that you had when calling in, but very pleased to hear about your positive experience when reaching our call center. We will be sure to pass this along to those that assisted you. We are also happy to hear that you found the move-in process painless and very positive. Thank you for spreading the word! We look forward to your continued business and hope that you will give us a call with anything that you might need in the future. Thank you! -10 Federal Management-
Very excellent
By Bobby J.
Response from 10 Federal· Apr 13, 2020
Hi Bobby, Thank you for your 5-star review! We appreciate hearing from our customers. Have a wonderful week! -Management
Very convenient and user friendly. Customer service representative was very friendly and helpful.
By Britt W.
Response from 10 Federal· Apr 6, 2020
Hi Britt, Thank you for your review! We appreciate hearing from our customers. Please do not hesitate to reach out for anything you may need. -Management
Very professional experience. Very clean and easy. Would highly recommend.
By Cynthia D.
Response from 10 Federal· Apr 6, 2020
Cynthia, Thank you very much for taking the time to give us such a great review. We strive hard to make sure that all customers have this same positive experience. Again, thank you, and we look forward to your continued business! -10 Federal Management-
