Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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592 reviews
10 FederalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 305 reviews with 5 stars · Clear filters
Thank you guys.. the moving experience was easy .. everything went smooth. I got checked online, payed .. just went straight to my unit and move.. fast and great
By Joe M.
Response from 10 Federal· Feb 9, 2021
Joe, Thank you for your 5-star review. We are so happy to hear about your experience with our service! -Management
Sign up process was easy, access to the unit is easy and the unit is clean
By James D.
Response from 10 Federal· Feb 22, 2021
Hi James, Thank you for your 5-Star review! Please do not hesitate to reach out for anything you may need. -Management
Quick and easy to reach from my home. Sign up was quick online, check-in was easy. Only complaint I have is the ramp leading into the building is sloped, and I didn't have anything to keep the dolly loaded with stuff from rolling back while I punched in the access code, five feet away. Started carrying a junk piece of wood to brace the wheels. I am happy with my choice.
By Scott P.
Response from 10 Federal· Feb 1, 2021
Hi Scott, Thanks for the 5-Star review. Dollies for the facility is a great idea, we will look into it. -10Federal Mgmt
Everything went smoothly
By Antonia P.
Response from 10 Federal· Dec 1, 2020
Hello Antonia, We are happy to hear that our process went smoothly and thank for you giving us a 5 Star Rating. -10Federal Management
Great facilities and easy to work with over the phone
By Wanda D.
Response from 10 Federal· Nov 21, 2020
Wanda, Thank you for your 5-star review and letting us know about your experience. If we can be of assistance to you, in the future, please don't hesitate to reach out to our customer support center. We look forward to your continued business! Thank you, -10 Federal Management-
They took care of me very fast when I needed help.
By Shawn B.
Response from 10 Federal· Nov 30, 2020
Hi Shawn, Thank you for your 5-Star review! We're happy to hear you've had a good experience with our customer care team. Please do not hesitate to reach out for anything further you may need. -Management
The lady was very polite and kind that helped me this morning. Easy to talk to and had patience. She listened and then answered questions. I wish every time I call she answered.
By Angela H.
Response from 10 Federal· Nov 30, 2020
Hi Angela, Thank you for your 5-Star review! We're so happy to hear that you had a nice experience with our customer care team. Please do not hesitate to reach out to us for anything you may need moving forward. -Management
Very good customer service, nice units
By Zoe
Response from 10 Federal· Nov 12, 2020
Zoe, Thank you for your 5-star review! We love hearing from our customers. We will pass along your comments to our customer support center and maintenance teams. Please don't hesitate to contact us if we can be of assistance in the future. Thank you....we look forward to your continued business! -10 Federal Management-
