Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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592 reviews
10 FederalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
10 Federal Self Storage is a forerunner in the use of technology to improve the self storage experience. We offer the ability to rent a unit and move in 24 hours a day, 7 days a week through our website or kiosks. And we have a Customer Support center available to you 81 hours per week. We offer added benefits of month to month leases, online payments, a free lock with move in, and cutting edge security systems.Find a UnitPaymentsFrequently Asked Questions
10 Federal (10federalstorage.com) has 592 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 305 reviews with 5 stars · Clear filters
Experience was great! Only took me 10 minutes to rent a storage unit. It was quick and simple.
By Deron D.
Response from 10 Federal· Oct 4, 2021
Hi Deron, Thank you for your 5-Star review! We're happy to hear you've had a good experience. Please do not hesitate to reach out for anything you may need. -10 Federal Storage Management
I reserved my unit online & the process was quite easy. My unit was ready for me right away, with complete access. Moving in, I had a few questions, called & had a great experience with customer support. I highly recommend 10 Federal Self Storage & the use of their fully automated system is genius!
By Shari
Response from 10 Federal· Sep 29, 2021
Shari, Thank you for your 5-Star Review! -10 Federal Maintenance
Great facility and great customer service
By Khamphouk C.
Response from 10 Federal· Sep 27, 2021
Khamphouk, Thank you for your 5-star review! We are happy to hear about your experience with our facility and team. Happy storing! -Management
Nice units very clean. Helpful employees!
By Julie H.
Response from 10 Federal· Sep 27, 2021
Hi Julie, Thank you for the 5-Star review! - 10 Federal Mgmt
The online tool is very intuitive and helpful, but if you have any questions, their customer support agents are fantastic, professional, and extremely friendly and eager to help. They go above and beyond to assist you with any questions or concerns you may have. A truly wonderful experience. The building site is very clean and well maintained. I did not use the kiosk, so cannot speak to how helpful it may or may not be. Building layout maps near the entrances/exits would be helpful for finding your unit the first time, but given how many there are, and the overhead exit signage, it is not so difficult so as to be anything more than a slight inconvenience. The loading areas are also located in very convenient areas of the building with good access from the road and units.
By Vince
Response from 10 Federal· Sep 27, 2021
Hi Vince, Thanks for the 5-Star review! We appreciate you sharing with us. Thank you for your continued business. -10 Federal Mgmt
Very helpful
By Kimberly R.
Response from 10 Federal· Sep 27, 2021
Hi Kimberly, Thanks for the 5-Star review! - 10Federal Mgmt
Very reasonable prices for storage units compared to others, close to our house. Everything on getting our storage unit was done over the phone. Storage unit was clean.
By Morgan B.
Response from 10 Federal· Sep 27, 2021
Morgan, Thank you for your 5-star review! We are happy to hear about your experience with our facility and service. Happy storing! -Management
Crystal and other agents were most helpful when initially using the storage facility. The code originally given me would not open the gate and then I had similar problems with the lock on the unit. Your agents were instrumental in talking me through it all to enable quick and easy access. Thank y'all!
By R. W.
Response from 10 Federal· Sep 27, 2021
Robert, Thank you for your 5-Star Review! We are always happy to hear that our tenants have a good experience with our customer service agents. -10 Federal Management
