Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
53 reviews
ZumperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We believe finding your new apartment is more than just a move. It’s something bigger. A step forward. A new beginning. A fresh start. Whether you’re moving across the country or across the street, you deserve to love where you land.But today’s rental experience is broken. It’s outdated, exhausting, and slow. We spend hours of our lives searching just to settle for places that don’t feel like home. The nightmare ends now.Zumper is on a mission to change the way you rent, forever. To make it easier, faster, and more human. By making this vision a reality, we’re creating opportunity for everyone to live better—from one fresh start to the next.
Zumper (zumper.com) has 53 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
Showing 48 reviews with 1 star · Clear filters
Don't do it lol the reviews on here are accurate. You can't trust that site at all.
By Naarah W.
Response from Zumper· Jul 5, 2023
Hi Naarah, we're sorry to hear you had a poor experience. Would you please send us an email at [email protected] so we resolve any issue you had?
I had a tenant go through the screening process and next day my tenant had $10,000 stolen from their bank account. Someone within the company is stealing information and money! There is no phone number of emergency way to contact the company.
By Bb
Response from Zumper· May 26, 2023
Hello, please contact [email protected] with the details of your claim so that we may investigate.
ZUMPER had home for rent in Central Florida. Set up request for showing with Property Management company on site. I get response next day from 216-245-3163 Ricardo . Very difficult to understand his English. He instructs us to go to the house- no one there to greet us. Lock boxes at the door he can not provide proper code. he tells us to go to back door is open gate to back was locked . called property mgmt company ( national) that subs it out to different property management company local next day. They said its a scam home owned by large investment firm . MY question is how did the con artist get my phone number in this process
By David L.
I have been making numerous requests & calls to see a rental listing - I never heard anything after leaving 8 messages & when I called the contact number it disconnected after a few rings- I decided to go & see the property to see if was still available & the house posted on the app is a completely different house !!!!
By Eileen
BBB / YELP / GOOGLE URGENT 4/12/2023 I never expect to find so many negative reviews here about Zumper which is acting EXTREMELY irrationally. Now I can join hundred of unsatisfied customers for Zumper. I had two listings with them and out of the blue they asked me to identify myself online with the camera. I am not a technological wizard. I was suspicious and multiple times i asked if that identification process was a scam. I tried and tried and the crazy weird system never accepted my photos. Then the kind of lawyer working there asked for utility bills and property deed in order to list both listings. Since the property is rented i am not the one paying the bills. I told them twice and they do not read my emails. I provided copy of the deed and what they did next? They closed my account. I am going to Google and Yelp to report them. Zillow and other online free rental platforms NEVER acted that way. The government should be notified immediately.
By Sarina E.
Response from Zumper· Apr 12, 2023
Hi Sarina, we're sorry to hear you had a difficult time with verifying your identity to post listings. We hope you understand that we have this process in place to protect our renters from any potential scam. Upon closer review of the documentation provided, we went ahead and marked your account as active. Please accept our sincerest apologies and let us know if there is anything else we can do to support.
I have had problems back and forth for last few month about my account with Zumper block and delisted and then reinstated by onboard Zendesk and apologized security reason and yesterday again block and deactivated now. I’ve sent all my Driver licence and picture of myself property titles and utilities bills as per requested again. I know Zumper concerns for scam purposes but it be never ever scammed any tenants of mine or others with all my rentals. I can provide all active tenants experience with me as their landlord.name Bennie Ma
By Bennia
Zumper should be investigated then shut down. 😞
By Aida Silva T.
Zumper is full of scammers who get your information and ask for money!! This is a terrible site and no way to get in touch with Zumper to verify the scammers!! Please investigate this site. Too many renters & homeowners are being scammed and it's out of control!! No follow-up or verification is being done by Zumper.
By Robin E.
