Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
417 reviews
ZumbambooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
Zumbamboo (zumbamboo.com) has 417 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
Showing 263 reviews with 5 stars · Clear filters
I received great customer service with a size exchange. Prompt communication. I recommend this brand.
By Amanda
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your kind feedback! We’re glad to hear that you had a great experience with our customer service and that the size exchange was handled smoothly. We truly appreciate your recommendation and support. Please don’t hesitate to reach out if you need anything else!
I wasn't sure where my package was for a few days, but it arrived safe and sound. The zippies are perfect. I got the seasonal collection and the prints are just to die for. Will be back for more!
By Ella F.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your lovely feedback! We’re so glad to hear your package arrived safely and that you love the zippies and seasonal prints. It means a lot to us that you’ll be coming back for more. We can’t wait to serve you again!
What awesome customer service. I had some issues with ordering and ordered the wrong item and they helped resolve the situation and made everything right. Definitely recommend!
By Kara S.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your kind words! We’re really glad we could help resolve the issue and make things right for you. Your recommendation means a lot to us. If you ever need anything else, we’re always here to help!
So far their customer service has been 5 star; I received an incorrect item and they responded to my request within 24 hours - when preparing my replacement they even double checked the size. I indicated that the size I ordered seemed very small and asked for a larger size and they said no problem and were fulfilling my order for processing. Again, they have been very communicative thus far!
By C E.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your thoughtful feedback! We’re really glad to hear that our team was able to support you quickly and make the replacement process smooth for you. It’s great to know the extra size check was helpful we always want to make sure everything is just right. We truly appreciate your kind words and support! If you need anything else, we’re always here to help.
Zumbamboo customer service was fantastic - the quality of the product is also very nice and soft.
By Ryan K.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with both our customer service and the quality of our products. It truly means a lot to us. If you ever need anything else, we’re always here to help!
I was leery ordering at first because it was advertised on FB but I was pleasantly surprised that I got my order and the quality was great. I love this blanket of my Halloween cows and proudly have displayed it on my sofa for everyone to see. Thank you of not letting me down
By Diane H.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your kind and thoughtful feedback! We completely understand the hesitation at first, so it truly means a lot to hear that you were pleasantly surprised. We’re so happy you love your Halloween cows blanket it sounds adorable on your sofa! Thank you for trusting us and giving us a chance. If you ever need anything else, we’re always here to help!
This is a pretty bathrobe; very soft and comfortable. . I found that it ran small on me but when I contacted the customer service they were responsive and made it right.
By Diana C.
Response from Zumbamboo· Oct 3, 2026
Thank you so much for your kind feedback! We’re really glad to hear that you love the softness and comfort of the bathrobe. We also appreciate you sharing your note about the sizing, and we’re happy our team could step in and make things right for you. Your support truly means a lot to us! If you ever need anything else, we’re always here to help.
I absolutely love the quality and design of the Zumbamboo pajama set that I ordered for my nephew. The softness is incredible! Their customer service team is amazing and specializes in making sure your purchase is to your liking. I will be ordering from them again and sharing with others!
By Kimberly R.
Response from Zumbamboo· Sep 27, 2026
Thank you so much for your kind words! We’re truly delighted to hear that you love the quality and design of the pajama set, and that it brought such a great experience for your nephew. Your feedback means a lot to our team and motivates us to keep improving. We sincerely appreciate your support and are so glad to hear you’ll be ordering again and sharing with others. Wishing you and your family all the best.
