Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
37 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a full service payroll, HR, and credit card processing company. We bundle all three products to give our clients one point of contact via a dedicated representative for one low price.
Zuma Payroll & Processing (zumapay.com) has 37 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
37 approved reviews, newest moderated first
I have worked with a few payroll companies. Zuma payroll has been an amazing experience. The person who handles our payroll is very accommodating and helpful. From the beginning she has explained everything in full, and has helped me along the way. I would highly recommend her and the company.
By Joanie
Since we switched over to Zuma, I have nothing to say but great things. They did everything they promised. Whenever I have a problem Alisa is always there to help guide me thru it. We were tired of calling 800 numbers in other payroll companies and talking to people who we didn't know us or our company. They are an awesome payroll company to work with. Would highly recommend them to everyone.
By Renae V.
Alisa has gone above and beyond for our company. She answers every phone call and email quickly, and is happy to help us with even the smallest things. In one instance we had no access to a fax machine or email and we were able to submit our payroll information over the phone - it took some time, and Alisa was very patient and helpful. We would recommend Zuma payroll to anyone.
By Amber
I have been dealing with Alisa for about 5 years now and I have had nothing but an awesome experience. She always makes immediate time for me if I have an issue, which isn't often because Zuma has a very simple program to work with. My payroll is processed and delivered every week without a hitch. I can trust and depend on Alisa to make sure everything is done correctly. I have worked with Paychex and ADP and there is no comparison to how simple and easy Zuma makes everything. Thanks again to a great company!
By Tina K.
Larry Horner recruited my company and was very informative about the benefits this payroll service has. I was nervous about incorporating workers compensation, but he worked it out that I pay minimal payments throughout the year instead of paying a lump sum. Alisa McMohan is my representative and she has done such a fantastic job with processing my payroll biweekly and is always on top of things. I feel like I can rest easy with a conpetant representative to process my payroll. She is always friendly and on top of things. I appreciate that she helps the flow of my business in such a positive way. I am extremely happy with the service Zuma payroll provides for me and my business.
By Liz F.
