ZubieReviews of zubie.com

Very disappointed with the service coverage. My vehicle ended up in Tennessee, and Zubie did not provide reliable movement monitoring. The connection was dropping for days at a time, and support was unable to meaningfully assist. In the end, the vehicle had to be manually recovered.

Had some good points, but ate my data & became too expensive to use.

It used to work when the WiFi was still an option. When Zubie and Verizon no longer offered the 4G connection, the WiFi was spotty. I was never notified of this change. When asking for assistant, customer support notified me and offered me a new device, without WiFi, free of charge for a year. It worked most of time. It is now 5 months later and it has started to lag again. It takes more than 5 minutes to register a hard brake or when I've parked my car. It registers speed bumps as hard brakes and doesn't register actual hard breaks.

Very frequently would not connect to 4g. WiFi would connect, but dead mobile data meant phone inoperative. Constantly needed fiddling. Could not count on the device to "just work" for more than a day. sometimes not even. Days would go by until trips would show in the reporting. The solution was tape to SIM card but never fixed. Could not justify spending $10/month for data on a device that simply never works and can't be counted on to perform the functions advertised. When it worked it was great, but working was the exception - too much effort every day to get anything out of it. What a letdown. I bought 2, one for me and one for wife - they're just paper-weights now. Loved all the ideas behind it, the non-Bluetooth aspect, the WiFi hotspot, being able to monitor through the internet (say if on vacation), and IFTTT integration - but none of that matters if you can't connect to mobile internet.

Their cheaper device operates on T-Mobile and the service is sub par at best.. I purchased the Verizon model because I wanted good coverage and real time tracking but that too was very sub par... despite the use of the Verizon network. When I tried to resell the device zubie refused to support the device refused to help the new customer pair the device to their new account, and expired my previous link qr code. I ended up with a useless paperweight. Will never by zubie again.

The unit started out working most of the time and after the first 14 months it was less reliable. I called to see what could be done. Without my prior knowledge or consent, or discussion Zubie turned off the existing unit and I had to wait over a week to receive the replacement. Zubie would not send the replacement without discounting the service to the existing unit. Nothing was offered during this downtime for this inconvenience. Seems to me they could have shipped the new, when received they could have activated the new replacement unit then deactivated the old unit. So, in summary the service can be spotty and the customer service seems to all about making it easier on Zubie and not the customer.

The device consistently didn't work upon starting the car. I had to constantly pull it out of the OBD port and re-insert. I thought maybe it was defective and got a 2nd device from Best Buy and had the same result. It would also constantly lose its 4G connectivity near stoplights/outdoor electrical wires. I have since gotten a HUM device from Verizon and it does not have these same issues. Zubie's customer service is very hard to get in touch with, calling the South Carolina # is pointless..they do respond to emails but really had no idea why two devices weren't working. I also found not one Verizon CSR in different stores I went to had any idea what or who Zubie even was. I just don't the makers of the device havee worked out bugs with it. Buy at your own risk..if you are a Verizon customer, the HUM is much more reliable.

The experience was hard to continue. i asked a question and received contradictory answers...when I pointed that out, the responses stopped. I have not heard anything back from Zubie since, yet, I receive a review...probably not the best time to send this to me. The agent wasn't rude, just not knowledgeable about your own product. I am still uninformed as to if Zubie provides an alert if the device is unplugged and if so, when and how to get those alerts. I am actually checking amazon now for another brand...service is important to me and when it's poor, I change.